Administrative Assistant Customer Service

Mychiel Knighten

***** ***** ***** *******, ** **453 985-***-**** **********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Maintain and safeguard patient privacy and confidentiality. Regarded as a loyal and competent employee as evidenced by a dedicated work history.

Flexible and resourceful in handling work productively to meet deadlines.

Effectively apply critical thinking to solve unanticipated issues.

Continually look for and suggest process improvements to benefit the company.

Microsoft Office Applications – MS Word.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription

Patient Processing Patient Registration Medical Records Management

Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics

CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing

Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

New Life – Northport, AL 05/2023 – Present

Home Health Aide

Maintain a safe, secure, and healthy environment.

Take vital signs and assist with activities of daily living – personal hygiene, mobility, and feeding.

Handle light housekeeping duties, prepare meals, and transport to and from doctor appointments.

Document patient activities and change in behavior and abide by HIPAA guidelines to ensure privacy.

Brose – Vance, AL 06/2022 – 03/2023

Peco Foods – Tuscaloosa, AL 07/2021 – 04/2022

Assembly Worker / Machine Operator

Performed product assembly process within assigned work area in a team-oriented environment.

Operated machinery in a safe and efficient manner while remaining compliant with established procedures.

Helped team achieve goals and objectives, assured safety and quality control standards were followed, and worked efficiently to meet deadlines.

Accurately documented information regarding production.

Additional work experience includes 12+ years as Assembly Associate / Machine Operator at Sanderson Farms

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