Customer Service Office Manager

April ****- Present Epic Design Build Upland, Ca.

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Employment

*** *. ********** ** #**** Ontario, Ca. 91764

Phone 909-***-****

E-mail ad5ynx@r.postjobfree.com

Nancy Villicana

Office Manager / Accounting / Customer Service

Accounts receivables & payable - Calling on accounts with balances owed. Working the collections department. Making bank deposits. Monthly, quarterly, yearly reports. Reconciling Bank Statements, Credit Card statements.

Assistant to Architect/Owner.

Computer inputting- Client personal information.

Customer service- One on one communication with clients. Scheduling appointments for Architects. Scheduling Sub- Contractors on jobsites, obtaining construction bids and comparing bids. Putting together contracts between client and builder.

Payroll, timesheets, workers compensation,medical insurance

Typing, filing, faxing, photo copying,scanning documents, all secretarial duties

Computer software- Quickbooks Premier Contractors 2008 Edition, Microsoft Office Word, Microsoft Office Excel, Foxit 2017 to 2020 Lowes, Upland Ca.

Customer Service/ Cashier/ Internet Associate

Working with customers with purchases, returns, product questions, Internet orders.

Assistant to floor managers.

Training new cashiers when needed.

Inventory internet orders.

1995 – 1999 Western Exterminators Burlingame, Ca.

Office Manager

Managed an office with 3 secretaries, 15 service technicians, and 4 termite inspectors.

Assistant to Branch Manager

Trained secretaries for pest department or termite department.

Customer service – selling pest control contracts, taking complaints regarding pest control. Typing termite reports for the state and realtors.

Accounts receivables & payable - Calling on accounts with balances owed. Working the collections department. Making bank deposits.

Computer inputting.

1985 - 1987 Chaffey College Alta Loma, Ca.

Business, General Ed.

1981 – 1985 Schurr High School Montebello, Ca.

Graduated 1985

Terra Vista Elementary PTA – 2004 to 2008 - Treasurer St. Peter & St. Paul Church – 2002 to 2007 -Catechist teacher. AYSO Soccer – 2003 to 2009 - Soccer Coach

Enza Puma - Upland, Ca. 909-***-****

Marjorie Rodriguez – Rancho Cucamonga, Ca. 909-***-**** Traci Bisaillion - Chino, Ca. 909-***-****

Education

References

Volunteer

Experience

1991 – 1994 Foamex Ontario, Ca.

Customer Service / Secretary / Quality Control

Answering heavy phones.

Placing customer orders. Working with shipping department. Working with production line.

Quality control for production sewing line. Inspecting pillow covers & mattress covers. Inspecting all medical products prior to packaging. Quality assurance on products being made in the plant and products shipped to us prior to repackaging and shipping.

Taking inventory for productions complete and incomplete work. Taking inventory on all supplies, materials, corrugation boxes, and office supplies.

Accounts receivables & payable.

Typing, filing, faxing, photo copying, all secretarial duties.

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