Customer Service Store Manager

WAEL WAHID HASSAN

*** ***** ****** **********, ** 07601

201-***-****, Email: ad5ymr@r.postjobfree.com

CAREER OBJECTIVE

I am a Mechatronics and Aerospace engineer seeking a position in an organization that would meet my ambitions and contribute with my theoretical background and practical experience in both the mechatronics and aerospace fields to achieve success for my organization.

EDUCATION

05/2012 Bachelor of Science: Mechatronics

6 October Academy - 6 October, Cairo, Egypt

06/2006 High School Diploma

Gezira Language School - Zamalek, Giza, Egypt

WORK HISTORY

01/2020 to Current Store manager

Jersey Wholesale Company

• Managed inventory control, cash control, and store opening and closing procedures.

• Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.

• I completed point-of-sale opening and closing procedures.

• Rotated merchandise and displays to feature new products and promotions. 01/2018 to 12/2020 Technical support

7K Company.

• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

• Installed cameras and Access Points in facilities. 01/2016 to 12/2018 Light Current Project Engineer

Degla Tech

• Maintained records for each project and engineering discipline.

• Monitored installation of materials and equipment for compliance with drawings and specifications.

• Identified technical risks within managed projects.

• Completed construction tasks while providing safe working conditions, staying on budget, and meeting project deadlines.

05/2012 to 12/2012 Customer Service

Vodafone Company

• Answered incoming calls and emails from current customers and asked open- ended questions to determine needs.

• Developed lasting relationships with customers, which helped bring additional business opportunities.

• I updated the customer service database with new information, address changes, and contact details.

• Collaborated with the customer service department to discuss new ways to alleviate service issues and computer errors.

ACCOMPLISHMENTS

The graduation project was inventing a pick-and-place arm robot.

· Aviation:

· Basic introduction courses for mechanical engineers from Egypt Air Technical Training Centre from “26/10/2014” to “20/4/2015” for 115 days.

· Holding license without type rating (LWTR) from the Egyptian Civil Aviation Authority number 4612 dated 27/10/2020.

CERTIFICATIONS

· Microcontroller

· PLC

COMPUTER SKILLS

• Microsoft Word

• Excel

• PowerPoint

• Internet applications

• Photoshop basics

• Professional in video editing and movie maker programs TECHNICAL SKILLS

Embedded System, Introduction to Embedded Systems, C and Data Structure, Computer Architecture, Embedded C, Software Engineering, Tooling and Testing, Interfacing, Real-Time Operating System (RTOS), & Device Drivers. PERSONAL

• Excellent mechatronics engineering background with solid research ability

• Self-motivated, Energetic, and ambitious.

• Hard worker and good team player.

• Goal achievement-oriented works under Pressure.

• Presentable and can learn quickly.

LANGUAGES

Arabic

Native or Bilingual

English

Full Professional

French

Limited Working

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