Information Systems Chief

Lilian Maina, MHA.

***** ***** *** *,

Brooklyn Park, MN, 55443

Mobile phone: 612-***-****

E-mail: ad5ylj@r.postjobfree.com

Objective:

Detail-oriented newly graduated with MHA in leadership with 15+ years’ experience in healthcare coordinating with clinicians and non-clinicians while resolving complex healthcare issues. Demonstrates strong analytical problem-solving skills to improve patient satisfaction and healthcare services by maintaining compliance regulations and a collaborative work environment.

Employment:

Polysomnographic Technologist II or RPSGT II at Gillette Children’s Specialty Healthcare

July 2008-Present

Elevated patient satisfaction rates to an impressive 85%, reflecting a dedication to delivering high-quality care and fostering positive experiences for individuals undergoing sleep-related evaluations.

Achieved a remarkable 100% accuracy in maintaining health records, demonstrating a commitment to precision and confidentiality in handling patient information.

Provided Intercultural Training to fellow Polysomnographic Technologists, promoting an inclusive and productive work environment.

Reduced 65% of waitlist time by designing and implementing an advanced process for enhancing efficiency and minimizing delays for individuals seeking services.

Attained and maintained a 75% success rate in the provision of PAP masks, pressure desensitization, and effective respiratory therapy for individuals undergoing polysomnograms with PAP titration tests.

Sleep Technologist at SleepMed Inc.

04/2004-07/2008

Oversaw successful project completion by executing detailed action planning on schedule.

Utilized Market Assessment skills to analyze competition, predict trends, and shape business strategies.

Reached a commendable 65% success rate in the delivery of PAP mask fittings and pressure desensitization during PAP titration procedures, contributing to improved patient outcomes and treatment effectiveness.

Created a comprehensive plan focusing on Strategic Goals to streamline operations and enhance productivity in the organization.

Education:

Madonna University, Michigan (08/1998-05/2005)

Bachelor of Science in Interdisciplinary Studies and Healthcare

Capella University, Minnesota (01/2022-11/2023)

Master of Health Care Administration in Leadership and Policy

Honors, awards, and achievements:

Summa cum laude (B.S.), Michigan (05/2005)

Summa cum laude (M.H.A.), Minnesota (11/2023)

Certificates:

Registered Polysomnographic Technologist (RPSGT)

04/2009-04/2029

Management and Strategy Institute (MSI)

02/2024

Project Management Essentials Certified (PMEC)

02/2024

Inclusive Leadership: The Power of Workplace Diversity

02/2024

Professional Memberships:

American College of Healthcare Executives (ACHE) 11/2023 – Present

The National Leadership Society (NSLS) 10/2022 – Present

Gillette Children’s Specialty Healthcare: Education Support Team 07/2022 – Present

Gillette Children’s Specialty Healthcare: Change Champion Network 10/2022 – 10/2023

Other Work Experiences:

Certified Nursing Assistant (CNA). Westland Convalescent Center (MI, 2004)

Nursing Student – Mental Health, Medical and Surgical, Labor and Delivery (MI, 2002-2005)

Language Spoken:

Fluent in English and Swahili

Hobbies and Interests:

My greatest enjoyment is spending time with my husband and two amazing boys traveling, biking, and playing tennis and basketball. For quite time I have loved reading books of Swahili authors helping to improve the language.

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