Customer Service Support

LH

LADONNA HUDSON

*************@*******.*** 972-***-**** Red Oak, TX 75154

Dedicated Court Clerk with over 5 years experience in case management for criminal, civil and traffic courts from initial filing to final disposition. Skilled in case processing, scheduling, records maintenance and providing courtroom support. Excellent work ethic and communication skills. Responsible Court Clerk successful at managing multiple projects while delivering quality service. Adept at performing court filings, answering phones and recording court proceedings with equipment. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Legal Documents

Office Management

Docket Preparation

Public Policy

Court Procedures

Inbound and Outbound Calling

Customer Support

MS Office Proficiency

Issue and Complaint Resolution

Verbal and Written Communication

Order and Refund Processing

Problem-Solving

Courteous with Strong Service Mindset

Responding to Difficult Customers

Order Fulfillment

Ellis County Justice Of The Peace Ennis,

TX

Court Clerk

04/2018 - 02/2023

Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.

Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems. Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.

Examined legal documents and assured adherence to laws and court procedures.

Bocks Board Packaging Hutchins, TX

Customer Service Representative

11/2008 - 03/2018

Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Made outbound calls to obtain account information. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Summary

Skills

Experience

Consulted with customers to resolve service and billing issues. Asked probing questions to determine service needs and accurately input information into electronic systems.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered inbound calls, chats and emails to facilitate customer service. Ennis High School Ennis, TX

High School Diploma

05/1984

Education and Training

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