Customer Service Data Entry

Summary

Established, dependable, and goal-driven professional with extensive experience supervising and motivating staff within demanding and high-pressured logistics and Fortune 500 companies. Adept at training and assessing teams and new hires, and delegating activities to ensure compliance with performance expectations and timely completion of tasks to meet arranged deadlines. Reputable track record for monitoring and coordinating operations on multiple levels, while upholding health and safety regulations to secure staff wellbeing. Compelling communicator with excellent interpersonal skills utilized to engage with employees to explain duties, responsibilities, and goals, provide constructive feedback, and encourage productivity within daily workflows. Proficient in Microsoft Office Suite. Areas of Expertise

Professional Experience

Sygma, Denver 08/2021-03/2024

Transportation Clerk

Clerical work. Customer service answering phones. Assisted drivers as needed. Coordinated backhauls. Assembled store keys. Put routes bags together with the supplies drivers needed to complete their routes with success. Hours of service using EROAD. Keeping route tracking up to date with delivery time. Assigned truck to routes. Worked with the fleet supervisor to see what trucks were in good repair to use and which ones needed repair. Tea Spot, Louisville, CO 05/2021-07/2021

Selector

Selected customer orders and ensured to present items in original condition to facilitate packing in a timely manner for delivery of customers orders. Assist colleagues to lift heavy items following established safety guidelines to prevent injury. Maintain my work area by upholding cleanliness standard. Amazon, Aurora, CO 05/2020 – 05/2021

Driver

Organize and load parcels and merchandise into powered industrial truck (PIT). Transport orders within warehouse, ensuring to present items in original conditions for customer orders and purchases. Assist colleagues to lift heavy items following established safety guidelines to prevent injury. Maintain conditions of PIT by confirming to uphold functioning conditions and cleanliness standards. Unload items effectively and promptly at pack line in order to facilitate packing and timely delivery of customer products.

● Enhanced customer service satisfaction by delivering order items on time and in excellent condition. United Airlines, Denver, CO 03/2020 – 12/2020

Airline Caterer

Assisted in preparing and delivering catering requirements for airline before takeoff. Consulted with airline operators to draw up menu plans for each flight and accurately record specific meal items for first, business, and coach classes. Shawn Ortiz ad5yhm@r.postjobfree.com • 720-***-****

Aurora, CO

Safety Compliance

Risk Management

Negotiation & Conflict Management

Data Entry & Analysis

Inventory & Supply Control

Staff Recruitment & Training

Problem Solving

Health & Safety Regulations

Team Leadership & Supervision

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Reviewed and verified adherence to dietary requirements for breakfast, lunch, dinner, and snacks for all passengers. Stored meals appropriately in accordance to flight lengths and transported items to meet set timelines.

● Achieved service and delivery objectives by effectively fulfilling catering needs for each flight. UPS, Commerce City, CO 06/2000 – 02/2020

Training Supervisor/Recruiter

Prepared materials to train and develop management and communication skills of staff members. Administered sessions on hazardous material handling to confirm understanding and compliance with company regulations. Maintained and uploaded information on performance, progress, and maturation of new employees in training records and provided recognition for high-level performances. Monitored and updated company databases and systems for new hires. Facilitated and coordinated retention meetings to direct and offer guidance to retention committee and engaged with members using affable approaches.

● Advanced employee health and safety knowledge through detailed training programs, which resulted in six-month injury-free period.

● Boosted workplace morale by consistently recognizing and rewarding employee efforts and performances exceeding expectations and duties.

Additional Experience

Safety Supervisor Specialist UPS, Commerce City, CO: Accomplished established regulations by administering training on air dangerous goods and hazardous materials. Reviewed and conveyed results to upper management for activities including at-risk behavior, safety compliance documents, and inspections, to verify adherence to corporate KETER audit conditions. Led safety meetings to educate safety committee on company protocols. Kept training and certificates up to date for 500 employees by effectively collaborating with upper management staff. Awarded recognition for outstanding efforts to successfully meet service, production, and safety objectives. Hub Supervisor UPS, Commerce City, CO: Supervised daily operations while training staff on company safety regulations and requirements. Managed resources to confirm accuracy, efficiency, and exceeding of standards in department productivity. Fostered positive workplace environments by ensuring employees communicated proactively during meetings and collaborations. Supported upper management by sourcing and fulfilling staffing needs for various departments. Spearheaded training duties on safety, quality, and production fundamentals for 70 staff members. PT Package Handler UPS, Commerce City, CO: Transported 70+lbs packages in compliance with handling regulations. Aided teams to load and unload Unit Load Devices (ULDs) effectively and safely. Followed electronic protocols while processing and scanning parcels and organized packages in accordance to requested services and delivery destinations. Partnered with staff to accurately and efficiently complete delivery paperwork within set timelines. Volunteer Experience

Volunteer, Dennison Montessori School, Denver, CO

Education

Bachelor of Arts in Early Childhood Education

University of Northern Colorado, Greeley, CO

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