Customer Service Front Desk

Tejal Gupta

773-***-**** ad5yhk@r.postjobfree.com

EDUCATION: University of Illinois Chicago, IL

College of Business Administration December 2024

Intended Bachelor of Science in Finance GPA: 3.50/4.00 Intended minor in Information Management System

Dean’s List

WORK EXPERIENCE

Diversity Community Engagement Program (DCEP) UIC January’24 – May’ 24 Intern

• Answered phone calls and addressed inquiries from students, faculty, and community members, providing excellent customer service.

• Organized and managed front desk operations, ensuring a welcoming and efficient environment.

• Scheduled and coordinated meetings and events, maintaining detailed records and ensuring smooth logistics.

• Assisted visitors and directed them to appropriate resources or personnel, ensuring a positive experience. Teaching Assistant of Marketing UIC Spring 24

• Conducted literature reviews and research to support the development of teaching materials and case studies.

• Prepared detailed reports and summaries of research findings, market trends, and financial analyses.

• Assisted in the preparation of academic papers and presentations for conferences and seminars. Multicolor Steels Private Limited New Delhi, India May 2022 – July 2023 Intern

• Conducted detailed data analysis and reporting using advanced Excel skills, contributing to strategic decision-making processes.

• Assisted in internal and external financial audits, preparing necessary documentation and reports using audit software.

• Developed comprehensive reports and presentations using MS Office (Excel, Word, PowerPoint) to communicate findings effectively to senior management.

• Proficient in using advanced banking software and equipment, I ensure all cash handling procedures are performed with the utmost precision and compliance with regulatory standards. Director of Campus life for Undergraduate student Government UIC Fall 2023- Spring 2024

• Conducted cost-benefit analyses for proposed campus life initiatives, evaluating potential financial impact and return on investment.

• Provided recommendations to optimize resource utilization and maximize the effectiveness of student programs.

• Provided mentorship and guidance to student organizations on best practices for financial management and accountability. CAMPUS ENGAGEMENT

Volunteer UIC Pantry – Chicago, IL May 2022

• Observed food safety and sanitization protocols to reduce germ spread.

• Restocked cupboards, refrigerators and service stations with new food item or supplies Volunteer UIC Heritage – Chicago, IL March 2023

• Used hand-held tools to maintain green spaces.

• Operated landscaping equipment to maintain grounds and remove trees. EXTRA-CIRRICULAR ACTIVITIES

• Certification of Bloomberg course

• Certification of participation in intercultural connection kick-off (sparking community at UIC)

• Treasurer- Food Recovery network UIC Fall 2023- Spring 2023

• Co-chair LGBTQ+ student planning committee UIC Fall 2024

• Business Student Ambassador UIC Spring 2024- Fall 2024 Director of Philanthropy- American Marketing Association & United Women’s Network UIC Fall 2023- Spring 2023

• Collaborate to develop new philanthropy ideas.

• Create implementation strategy and solve logistics for new philanthropy initiatives. HONORS/SKILLS/INTERESTS

• Skills- Microsoft Office Suite, Team collaboration, Financial Modeling, Accounting Principles, Report Preparation, Attention to Detail, Problem Solving

• Interests- Golf, Traveling, Volunteering, Calligraphy, Public Speaking

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