Office Assistant Customer Service
Resume:
Resume
Jaset Benavides
Jaset Benavides
Concord, NC 28025
ad5ygk@r.postjobfree.com
Professional Experience
Cabarrus Co Sheriffs Office
Concord, NC 28025
Sheriff Deputy 06/2004-10/2005
Served as a Deputy Sheriff/ 911 Telecommunicator
Main duties served in the telecommunication center answering 911 calls. Dispatching police, rescue, fire, and animal control.
Communication Certified for this role.
Professional Experience
Rowan Co. Government DHS
Salisbury, NC 28147
Office Assistant December 2005 – July 2007
Customer Service Role
Various clerical work. Served as bilingual receptionist at front office. Kept up with a ledger of workers for Intake Rotation to take applications from clients. Completed Intake Packet with Customer. Entered customer information in EIVES System. Routed clients to appropriate departments such as Food Stamps, Medicaid, Work First etc.
Professional Experience
Rowan Co. Government DHS
Salisbury, NC 28147
Agency Interpreter July 2007 – July 2017
Working with Compass Appts System, NCFAST and Compass Pilot System. Varied clerical work with moderate responsibility involving the interpretation and translation of various information to Spanish speaking clients both verbally and in written form. Translate documents and interpret for all departments in the entire agency such as Daycare, Medicaid, Food and Nutrition Services, Child Support, Work First, Daycare, Adult Services and Child Protective Services. Served as an interpreter in the court system for Child Support clients and Child Protective Services clients. Maintained a schedule for all appointments for the entire agency. Responsible for all Spanish Speaking calls entering the agency. Interviewed and compiled information keyed applications for Energy Programs and Christmas Happiness.
NC State Certified for this Role
Professional Experience
Cabarrus Co. Government DHS
Kannapolis, NC 28083
Bilingual Income Maintenance Caseworker I July 2007 - Present
Basic to Intermediate paraprofessional work. Entering and maintaining case data in the appropriate county and state systems such as Compass Appts System, NCFAST and Compass Pilot System. Interviewing, taking, scanning, and assigning applications for different programs such as Food and Nutrition, Medicaid, Adult Medicaid etc. Routing clients to different departments as walk ins, intakes etc. such as Energy Programs, Child Support, Medicaid, Food and Nutrition, Adult and Aging, Child Protective Services etc. Compiling and entering customers information in all systems. Interviewing clients and keying Food and Nutrition recertifications. Documenting what client has provided for current cases in Compass Pilot. Creating queues if client needs to complete application with Income Maintenance Caseworker II for further assistance. Processing and scanning incoming agency mail. Explain program requirements and options and advise or refer client to other programs or services as appropriate. Maintains all copies of all Applications in agency for clients. Processing returned mail. Processes Fraud payments for programs such as Daycare, Food and Nutrition Services and Medicaid. Payments are taken, logged in system and on paper, and at the end of day give financial account to Finance Dept.
Provide training for new IMC1 hires.
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