Customer Service Data Entry

Jessica Conaway

******************@*****.*** 706-***-**** Columbus, GA

SUMMARY

Dedicated professional with 10 years of experience in customer service and data handling roles seeking a Data Entry position. Skilled in processing transactions, managing records, and assisting with inquiries, demonstrating meticulous attention to detail. Proven ability to maintain high levels of accuracy and efficiency in fast-paced environments. WORK EXPERIENCE

Senture

PSLF Application Processor Jul 2022 - Present

• Evaluate and verify eligibility of Public Service Loan Forgiveness (PSLF) applications in compliance with federal guidelines.

• Ensure accurate and timely processing of applications to facilitate borrowers' access to loan forgiveness benefits. Connexus Resource Group

Customer Service Rep Jan 2023 - Apr 2024

• Managed and resolved customer inquiries efficiently while maintaining high satisfaction levels, representing Connexus Resource Group with professionalism and providing exceptional service support. Senture Kentucky

Advisor II Jan 2022 - May 2022

• Provided comprehensive support and guidance to borrowers on student loan repayment options, ensuring clarity and understanding of financial commitments.

• Facilitated issue resolution and customer satisfaction by effectively addressing inquiries and concerns related to student loan accounts.

Chime Columbus, GA

Chat Customer Service Representative Dec 2021 - Jul 2022

• Provided comprehensive support for a range of accounting inquiries, ensuring customer satisfaction through instant chat communication.

• Resolved financial and transactional issues, delivering clear and concise assistance in a high-volume, digital environment.

TSYS Columbus, GA

CSR 1 Jan 2018 - Dec 2021

• Provided customer support for credit card inquiries and online account access, ensuring client satisfaction and service excellence.

• Resolved technical and account-related issues promptly, maintaining high-quality communication and problem-solving skills.

EDUCATION

University of Phoenix

Associates of Arts in Accounting, Accounting

Phoenix, AZ

Dec 2007

CERTIFICATIONS

Filing & organization Jun 2019

Customer service Apr 2021

Call center customer service Apr 2021

SKILLS

Customer Service • Library Services • Accounting • Typing • Live Chat • General Ledger Accounting • Communication Skills • Excel • Outlook) • proficiency in Microsoft Office (Word • attention to detail • communication • teamwork

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