Program Management Manager

Sunil Kumar Surappagari ad5yev@r.postjobfree.com

PMP, CSM, ACSM, SAFe 4.0 Agile +1-737-***-****

LinkedIn Profile

Ø Over 16 years of experience in technical program management across various sectors, supporting and maintaining software solutions

Ø Expertise in program and project management, with technologies like Siebel, Salesforce, ServiceNow, SQL, JIRA, and Java

Ø Holds a Bachelor's in Computer Applications and a Master's in Information Systems Ø Skilled in strategic planning, scheduling, forecasting, and financial analysis Ø Worked in the US and Germany, with experience in Finance, Telecom, and Healthcare industries

Ø Recognized for problem-solving, organizational, and leadership skills Ø Effective communicator, presenting material to teams, stakeholders, and leadership Ø Strong interpersonal skills, adept at building rapport and clear communication Ø Quick learner with user-friendly presentation of ideas Ø Self-motivated, detail-oriented, and results-driven Ø Prioritizes and executes work aligned with business goals Ø Collaborative team player with an agile mindset, open to feedback Ø Experienced in IT troubleshooting, Agile methodologies (Scrum, Kanban), and Change Management

Ø Manages multiple projects and stakeholders effectively Ø Proficient in project plans and program management tools Professional Summary

Engagements Overview

Dell Technologies

Americas – Salesforce Lightning Oct 2017 – Till date Role Sr. Program Manager

Ø Successfully led Salesforce technical implementations, ensuring robust solutions Ø Made architectural decisions and conducted thorough customization reviews Ø Provided regular status updates to SVP/VP, ensuring transparent communication Ø Managed resources, including procurement and allocation, to optimize project efficiency Ø Evaluated and implemented best practice techniques for process improvements Ø Influenced and managed continuous process improvement across various programs Ø Collaborated effectively across teams, navigating ambiguity with ease Ø Led a portfolio of strategic projects focused on enhancing team operations Ø Directed end-to-end program management of multiple, complex global initiatives Ø Prioritized and communicated program goals to participants, managers, and executive leadership

Sunil Kumar Surappagari ad5yev@r.postjobfree.com PMP, CSM, ACSM, SAFe 4.0 Agile +1-737-***-****

LinkedIn Profile

Page 2

Dell Technologies

Americas – Delta CRM Aug 2015 – Sept 2017

Role Program Manager

Ø Effectively managed stakeholders by leading technical discussions, summarizing, and presenting key findings

Ø Ensured team actions consistently aligned with sprint goals Ø Ensured team comprehension of delivery processes (Scrum, Kanban, DLC) Ø Facilitated cross-team collaboration to maintain visibility and alignment of initiatives Ø Successfully managed vendors and maintained strong business relationships Ø Led cross-functional teams to achieve project objectives Ø Influenced continuous process improvement across various programs Ø Demonstrated experience as a Scrum Master and Project Manager in iterative delivery models

Birlasoft Inc

GE Capital - Finance Aug 2013 – July 2015

Role Technical Project Manager

Ø Managed contract renewals, RFPs, and client relationships effectively Ø Oversaw a project automating GE loans for a diverse customer base Ø Led a team of 35 analysts, developers, and testers through development, system integration, and production support phases of a multi-million-dollar financial application system for GE Capital in Connecticut

Ø Assembled a high-performing team from the ground up, contributing to the account's transition to profitability with a 30% profit margin, earning recognition from senior management

Ø Monitored team velocity, identified variances between sprints, and helped the team adjust to trends and changes

Ø Collaborated with the Product Owner and Delivery Team to establish and manage release plans

Birlasoft Inc

GE Capital - Finance Oct 2010 – Aug 2013

Role Technical Project Manager

Ø Tracked budgets and managed invoicing to ensure financial accuracy and accountability Ø Handled resource management, allocation, and procurement to optimize project efficiency

Ø Promoted an understanding of how consistent process application and ownership enhance delivery quality

Ø Possessed knowledge and experience in organizational change management (OCM) Ø Instilled a passion for Agile values, demonstrating how they can be leveraged across the organization to improve value delivery

Ø Successfully guided teams to achieve shared, collective results Ø Consistently motivated individuals, fostered teamwork, and built strong team dynamics Sunil Kumar Surappagari ad5yev@r.postjobfree.com PMP, CSM, ACSM, SAFe 4.0 Agile +1-737-***-****

LinkedIn Profile

Page 3

IBM India Pvt Ltd

Deutsche Telecom AG (T-Com) April 2008 - October 2010 Role Technical Lead

Ø Contributed to three distinct releases, spanning production, development, and design phases

Ø Resolved high-priority production issues while adhering to all service level agreements

(SLAs)

Ø Conducted analyses of new change requests to implement additional functionalities and engaged in high-level design work

Ø Utilized a variety of prebuilt EAI Business Services for data transformation and transport within workflows

Technical Expertise

Major Skills Experience

(Months) Major Skills Experience

(Months) Major Skills Experience

(Months)

Technical Project

Management

162 Program

Management

124 PMO 60

Scrum Master 84 JIRA 60 Salesforce 60

Java 36 Confluence 72 MS Dynamics 72

ServiceNow 60 Share Point 60 SQL 60

AI 36 ML-Ops 72 SoapUI 72

Web Services 72 NLP 60 C++ 24

PL/SQL 36 ML (Machine

Learning)

72 CI / CD 72

Certifications

Certification Name Institution

Project Management Professional (PMP) PMI

Certified ScrumMaster® (CSM) Scrum Alliance

SAFe 4 0 Agile Scaled Agile Framework

Advanced Certified ScrumMaster® (ACSM) Scrum Alliance

Contact this candidate