Customer Service Representative
Resume:
Galina Pettis
Customer Service Representative
DeKalb, IL
ad5ydu@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Central Scheduler
Fhn Memorial Hospital - Freeport, IL
May 2022 to Present
Answering inbound and outbound calls
Scheduling Patients for appointments
Compose messages for patients to nurses
Assisting with medication refills
Medical Service Coordinator
MPF Federal - Gaithersburg, MD
December 2020 to March 2021
Answering inbound calls scheduling patients for Covid-19 and vaccines testing sites also Filling out application as well as canceling appointments Telecommunications Operator
SwedishAmerican Heart Hospital - Rockford, IL
October 2021
Answering inbound calls directing patients with calls Paging Doctors
Updating nurses and Doctors schedules
Handling papers work and Documents as needed
Handling hospital and ER calls
Education
High school or equivalent in Medical
Ultimate Medical Academy - Tampa, FL
February 2017 to April 2018
Associate's degree
Skills
• Call Center
• CSR
• Customer Service
• Upselling
• Cold Calling
• Account Management
• Telemarketing
• Salesforce
• Sales
• Business Development
• CRM Software
• Inside Sales
• B2B Sales
• Filing
• Microsoft Dynamics GP
• Typing
• Marketing automation
• Medical terminology
• EMR systems
• ICD-10
• CPT coding
• Databases
• Computer hardware
• Digital marketing
• Accounting
• GAAP
• Management
• Medical billing
• Project management
• Bookkeeping
• Accounts payable
• Microsoft Excel
• Warehouse experience
• English
• Proofreading
• Medical Coding
Additional Information
• Highlights of Qualifications
• Five Year Customer Service Experience
• Independent and solid team member with excellent customer service abilities
• Exceptional Customer personality, Able to build rapport with every customer
• High level of energy and Enthusiasm from working with customers of the day to the last
Contact this candidate