Support Specialist Desktop

James Grant Ballard

Tupelo, MS *****

662-***-**** ad5ycu@r.postjobfree.com

Professional Summary

25+ years of experience in the administration of enterprise class server hardware, infrastructure hardware, and various desktop and server operating systems. Skilled in evaluating current and future technologies and planning to support both short and long-term IT initiatives.

Skills

Installations

Projects

Production Work

Network Hardware and Software Maintenance

Work History

11/2018 to 02/2020

Network Support Specialist

BancorpSouth

Daily maintenance and support of corporate data and voice networks.

Managed a large telecom upgrade project in order to get the phone system on the main campus up to date and allow future growth.

Managed local vendors assisting in deploying new phones to locations that needed them.

Delivered progress reports and final reports to management during the project.

12/2017 to 04/2018

Senior Desktop Support Analyst

Ashley Furniture Incorporated

Supported IT operations in relation to systems needed to produce and assemble product in the factory.

Managed the night shift portion of the project to deploy desktop, laptop, tablet computers, printers, servers, and network infrastructure as time allowed during production and off hours.

Kept management and stakeholders apprised of progress and issues during said projects.

11/2015 to 06/2017

Technical Support Staff

Red Magnet

Supported customers either in person, remotely, or on location as the situation demands.

Coordinated many projects related to deploying new hardware for the clients.

Provided progress reports to customers as requested.

11/2012 to 04/2015

Level 3 Tech Support Toyota Motor Manufacturing MS

Supported production hours regarding monitoring and repairing any IT asset needing it during said production run.

Participated in projects such as rolling out iPhones to replace Blackberry devices and assisting Level 1 and 2 support getting Windows 10 rolled out to replace older versions of Windows.

Provided progress reports to management so that the projects could be tracked and monitored for cost effectiveness.

Education

1995

Bachelor of Arts: Political Science

Mississippi State University - Starkville, MS

1993

Itawamba Community College – Fulton, MS

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