Customer Service 2Nd Shift
Resume:
Dmitriy Konovalov
Mundelein, IL
****************@*****.***
Fly Plumbing / Accounting/Office Management JAN 2015 - FEB 2023, Mundelein, IL
● Managed technicians/office staff to work together and follow protocol.
● Evaluated company workflow and identified opportunities for change and growth.
● Executed rebrand for local family-owned plumbing business, including staff hiring, new website, implementing new jobs/roles to staff and re-focused approach to customer service.
● Boosted work and customer outreach by establishing new B2B contracts amongst property owners/warranty companies in the area.
● Constructed a new office environment to establish self reliant staff that could regulate technicians and scheduling.
● Handled accounting in multiple aspects including payroll, AP/AR, Invoicing, equipment/bill payments and management.
DEEPWOODS Jewelry / Marketing Director MARCH 2019 - JULY 2020, CHICAGO, IL (REMOTE)
● Worked amongst a team of designers to create effective company branding, including logos, responsive web design, and well drafted marketing campaigns.
● Employed design fundamentals when selecting typography, composition, layout and color in design work.
● Worked with product experts to develop e-commerce retail outlet utilizing the WooCommerce plugin for Wordpress.
● Allocated jewelry vendors based on product & service prices to match company budget Sedgebrook Nursing Home / Host/Server MAY 2012 - MARCH 2013, Lincolnshire, IL
● Worked as food prep, host, and server for senior residents Maggiano’s/Dennys /Server
● Worked as host, and server
Limited Brands Retail / Backstock MAY 2013 - APRIL 2014, Vernon Hills, IL
● Worked as backstock associate prior to leaving for school. EVENT EXPERIENCE
RushPresents / Event Organization/Marketing
(JUNE 2016 - APRIL 2020)
● Planned events for corporate, private, and public companies
● Coordinated DJ schedule and remained onsite with prepared music to fill in empty lineup slots
● Communicated with security to ensure no weak points in crowd control, occasionally worked as temporary security if short staffed
● Acted as doorman to enforce strict dress code and guest list
● Managed staff payroll
● Ensured sound setups were properly constructed prior to events and courteously cleaned up at end of event
Franco Productions / Client Acquisition/Podcast Editing
(AUGUST 2020 - FEB 2022)
● Acted as a runner/assistant while on set for filming movies/television series
● Recorded/edited/mastered one of the top 10 ranking podcasts on Spotify & Apple Podcasts
● Worked directly with high ranking clients within the entertainment industry to ensure scheduling/script/hardware was in working order
● Constructed well written scripts for multiple cast members and writers
● Constantly lead client solicitation for collaborations and partnerships (B2B)
● Maintained good standing with publishing and recording companies to ensure quality upkeep regarding releases
EDUCATION
Vernon Hills High School / Diploma 2010-2014, IL
College Of Lake County (BIO)
2014-2020, IL
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