Customer Service Agent
Resume:
****-**- ********* ******* **********
Current Navigatio India, Jhansi India
****-**- ******** **** *********
****-** ****** *** *** Delhi, India
2008-02 Trade Wings New Delhi, India
2000-08- MBA (Travel and tourism management)
2002-08 Bundelkhand University-Jhansi, India
1994-1997 B.A (Bachelor of Arts)
Majored in English Literature
LANGUAGES
SKILLS
Pranay Rajkumar Marks
Assistant Manager Operations (Inbound tours)
DOB: 14th June, 1975
Phone: 0091-945-***-****,639-***-****
Email: ***********@*****.**.**
Accomplished and creative Executive Manager possessing multifaceted Travel and Hospitality Industry experience and proven ability to re-energize and restructure organizations develop strategic initiatives and capture emerging business opportunities.
MS-Office
IATA –Fares
Tour Coordinator
Marketing
Product promotion
Sales and distribution
Travel Itinerary building
Tour costing
CRS: Amadeus, Sabre
English Language (Native level)
German (Basic)
IATA (UFTAA)
CRS(AMADEUS)
Reading
Meditation
Public Speaking (motivation)
Para Psychology
Hiking
WORK HISTORY
Supervised operations of tours to central India enterprise to ensure guests had an enjoyable and safe visit.
Enforced existing company policies and updated those that were not effective to keep company abreast and aware of changing markets..
SOFTWARE
Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service.
Hand on working experience of AMADEUS CRS and IATA fares..
Performed 2000 of calls every week to existing customers, which resulted in 60-70% increase in overall sales for the company.
DIPLOMA
Paid close attention to customers concern and addressed their queries and achieved an exceptional level of customer service.
HOBBIES
Outbound tours (sales and operations), International ticketing, telephone sales B2C.
Education
Minored in Tourism Management, Majored in IATA fARfARES
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