Project Manager Data Analyst
Resume:
Nichole Reynolds
Charlotte, NC 28227
************@*****.***
SKILLS SUMMARY:
Recognized for achieving results ahead of schedule within demanding, fast-paced environments applying experience and quick decision-making. Proficient and have been recognized for my ability to gather and analyze statistical data and create reports with necessary information. Excellent at multitasking with a focus on consistent, accurate results produced in a timeframe that consistently exceeds management expectations. Focus on customer satisfaction while building relationships with clients, vendors, and coworkers. Adapts well to changing environments while maintaining productivity.
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access), SharePoint, Project Manager, Access, Lotus ComputerEase, ConEst Estimator, QuickBooks, Service Insight, Exporter Reporting, Smartsheet
PROFESSIONAL EXPERIENCE:
CBRE, Remote – 2020 - Current
Portfolio Coordinator– UPS Account
Maintained a multipurpose role as CMMS database analyst and administrative lead for Retail portfolio consisting of 6,000+ locations
Primary CMMS SME and support point of contact for 300+ FTE’S
Possessed direct ownership of all system data points and responsible for maintaining the integrity of such
Primary ownership of CMMS employee on/off boarding process, granting access for new employees and ensuring their accounts are set up with appropriate access
Key stakeholder in development of account work order and data collection processes, as well as playbook publications
CBRE, Remote – 2016 - 2019
Data Analyst Administrator – Wells Fargo Account
CMMS database analyst and administrative lead for Retail portfolio consisting of 6,000+ locations
Primary SME and support point of contact for 300+ FTE’S
Direct ownership of all system data points and integrity
Primary ownership of CMMS employee on/off boarding process
Key stakeholder in development of account work order process, data collection process, and playbook publications
Lead or supporting member of CMMS initiatives, projects, and road maps in alliance with business line leadership
Primary account contact for CBRE platform in efforts of system innovations, R&D, and feedback
Develop and support end user training material such as playbooks, quick tip guides, white pages, and interactive training sessions
Primary contributor to the transition and continued adherence of a federal SOC compliant database (Financial Integration)
Key support stakeholder in account unique CMMS integration structures (IVR, JDE, OT2, Site Tools)
Provide reporting and analytics support to account personal and leadership via ad hoc reporting and dashboard feeds (Tableau)
Duke Energy, Charlotte, NC 2016 - 2016
Contract Manager /Customer Operations
Oversee, develop and deliver custom research projects for strategic and high revenue clients.
Create and present client presentations to senior level external audiences.
Provide custom analyses and reporting for internal needs.
Provide informational support to Client Experience and the Sales teams in response to client need (e.g. investigate empirical questions, generate analyses, custom data analysis for sales visits or onsite visits).
Coordinates and assists in the development and training of Project Specialists to achieve high functioning collaborative partnership within the department.
Data analysis, web design of user interface and custom reporting include: programming, typically with Visual Basic, SQL, or SPSS syntax, setting up efficient templates for reporting purposes, and thorough quality checks of data analysis and programming.
CBRE, Remote - 2011-2015
Data Analyst Administrator – AT&T Cell Tower Account
Maintain data related to 60,000 customer site locations including matrix auditing, location responsibility, accounting information and equipment information.
Vendor Management Support related to 500 plus vendors, for ongoing technical issues related to vendor database access via phone, email or face to face; including training, access issues and invoice issues.
Configure monthly reports including but not limited to, monthly financials, on time completion, PM forecast, Minority spend report. Use Excel functions and create pivot tables to manipulate and report data.
Audit to document flaws in the data system to recommend solutions for quality assurance, utilizing Excel to complete finalize reports.
Work with clients to design and build database structure specific to their reporting needs, pull and audit reports on scheduled basis, as well as produce ad hoc reports upon request.
Assist with Executive Reporting of all work orders on a monthly basis including site location, problem codes, actual cost, estimated time and actual time complete.
Assist with writing and maintaining new and existing Procedural Processes.
Assist in Contract documentation, writing Contracts, Contract Amendments and upload contract in different databases including but not limited to Ariba. Proofread Contracts before sending to necessary vendors, client or senior personnel.
WB MOORE COMPANY, Charlotte, NC 2005–2010
Project Manager
Estimate, coordinate, and administer functions of commercial electrical construction and remodeling projects focused on critical facilities in the Charlotte Metro Area.
Work with 6 Project Engineers, contractors, and clients to plan and implement electrical installations for large scale datacenter environments to ensure on-time and under budget completion.
Responsible for proposals, invoicing, aged receivables, electrical permit setup, and inspections.
Compiled documentation from multiple vendors and internal documents to create cohesive, easy to utilize Operations Manuals for clients upon project completion.
Proficient with ComputerEase, ConEst Estimator, and AutoCADD Designing Program.
Assist lawyers and Senior Personnel in the writing of contracts along with all documentation necessary.
CABARRUS EYE CENTER, Concord, NC 2001–2005
Front Desk Supervisor
CENTRAL CAROLINA BANK (SUN TRUST BANK), Charlotte, NC 1995–2001
Branch Manager
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EDUCATION
Bachelor Degree in Business Administration and Computer Science
University North Carolina, Charlotte, NC
Associates Degree in Accounting
Central Piedmont Community College, Charlotte, NC
CERTIFICATIONS
Principles of Banking
Business Certification
OSHA Construction 10Hr
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