Customer Support Tier 2
Resume:
CUSTOMER SUPPORT
Alexandria Sexton
Phone number
Acworth GA 30101
ad5y2i@r.postjobfree.com
EXPERIENCE
PNC BANK — JANUARY 2020 TO PRESENT
1.assisted in all aspects of checking savings money markets accounts 2. Handle maintenance, address change, name change 3. Handle account inquiries, balance checks, funds availability, dispute 4. First line of fraud detection
Tier 2 Online Bank Tech Support,
1. Helped setting up online accounts for banking auto loans, Home Equity, Mortgage accounts
2. Troubleshot customers computers helping to resolve all issue. 3. Resolving Bill pay issues, external account deposits 4. Shooting Zelle issues
LOAN SERVICES SUPPORT
1. Supported and followed contracts from multiple types of loans 2. Handle payments, explaining policy and procedures to the customers to both support their contract and company policy
3. Assist customers in under escrow, any fees accruing on their accounts 4. Provided payoffs on all loan accounts
5. Filed complaints as they came in
6. Set up auto payments
KELLY SERVICES 2010 TO 2019
Apple flex project
2010 to 2012 IOS support for iPhone and iPads
2012 to 2014 Tier 2 senior support assisting
2014 to 2015 Team Lead support assisting teams as their leads were out on vacation or sick leaves
2015 to 2019 Mac support handling set up, Restores and all troubleshooting WEST AT HOME
2006 to 2010
ProFlowers
1. Processed order
2. Tracked orders
3. Processed refund
SKILLS
• Strong Customer Support experience
• Efficient worker
• Strong empathy skills
• Very personable
AWARDS
Received many accolades for my performance and customer service skills Received highest number of surveys in all companies I have worked with.
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