Customer Service Reprsentataive
Resume:
Mehak Sehgal
647-***-****, ad5y1p@r.postjobfree.com
Profile
* ***** ********** ** ******** service, upbeat personality with five-star positive reviews, resolving customer complaints and providing them with the best quality while getting higher customer retention percentage.
Produced efficient and effective results during multi-tasking like investigating incidents and preparing reports, attending and making inbound and outbound calls, and following up with team and MENcomm and PATHComm notifications.
Demonstrated the ability to adjust and function in a high-pressure environment by turning in work assignments and reports on time, even with little notice. Generating revenue through sponsored marketing, word-of-mouth, referrals, and deals even during off-seasons.
Skills and Certificates
MS Office, Tableau, Outlook, Omnigo, Ccure- 2000, Security and Risk Management
Customer Service, Data- Entry, Critical Thinking, Emotional intelligence, Time Management
Private security and Investigate services Licence, First Aid, CPR, Smart Serve
Education
Diploma, General Business 09/2022-04/2024
Extensive training in social media marketing like SEO tools, IMC channels, public relations, marketing research and situational analysis.
Comprehensive study and analysis of micro and macroeconomics especially concepts like PPC, Market Equilibrium, Banking system and Monetary Policies.
Detailed insights into Human resource management, Business communication, Entrepreneurial mindset, Business Statistics and Business Law.
Work Experience
Control Room Operator, Toronto 03/2023 to Present
Menkes Property, by Paragon Security
Presented written reports and documentation regarding technical difficulties, incidents, front-line investigative challenges, and other security-related topics, and oversees the flow of information to and from vendors, off-site responders, and the incident.
To assist security officers conducting parking enforcement, forbidden activity enforcement, access control, or conducting field interviews, search person information utilizing the Access Control system and Tenant contact information resources.
Monitoring the complex-wide security systems (alarm monitoring, CCTV monitoring, access control). Dispatch security resources and document activity using Dispatch Log.
Administrative Assistant
Volcano Café and Lounge, Pickering 09/2023 to Present
Generated sales by engaging with guests and talking about Parallel's products, leading service briefings and educating staff about potential food allergies and how to make customers aware of these ingredients.
Delivers legendary customer service to all customers by acting with a gracious attitude and connecting with the customer. Discovers and responds to customer needs.
Manage employees and ensure all staff and guests are following Parallel's policies, standards and safety guidelines and work closely with upper management to ensure all staff are knowledgeable about menu offerings.
Supervisor
Los Chicos, Markham 09/2022 to 07/2023
As a fully trained Supervisor, supports the GM in all aspects of operating a "Benchmark Restaurant" to the Brand standards, creating a perfect guest experience every time while focusing on ongoing associate development
Assists in the day-to-day leadership and management of the restaurant as directed by the General Manager and develops the ability to effectively run the dining room operations and lead all shifts to Brand standard
Assist in creating a workplace culture that is consistent with the overall organization's goals, policies and values. Coordinate daily front-of-the-house operations.
Customer Service Advisor
Tim Hortons, Markham 10/2022 to 02/2023
Delivering exceptional Customer Service and establishing methods to meet work schedules. Managing labor through effective floor management.
Supervise and coordinate activities of staff who prepare and portion food. Controlling food & paper costs and resolving Guest issues.
Train staff in job duties, sanitation and safety procedures. Managing daily routines for consistency and operational excellence.
Associate (Shipping- Receiving)
Viva, Scarborough 02/2023-06/2023
Order fulfillment including the receiving, tagging and shipping of material through the warehouse. Perform regular cycle counts to ensure inventory accuracy.
Assist with the order fulfillment process including the receiving and shipping of material through the warehouse. Coordinate with carriers to schedule pickups and deliveries.
Inventory management using the CRM system and reporting and communicating any issue/matter relating to the sealing process and providing assistance as required.
Achievements
Awarded as Associate of the Month at Tim Hortons.
Scored 91% in High School, 2021.
Received full attendance at ST. Xavior School, for not even missing a single day.
Submitted eleven work projects ahead of schedule, despite short notice.
Promoted to Supervisor in less than 5 months of joining Los Chicos.
Gained five-star reviews, especially on my name for exceptional customer service at Volcano Café and Lounge.
Projects
Research and Development of Yole ice-cream company and introduced the assignment in front of the manager of the Yole in a School field trip.
Group projects on real-life data and facts about McDonald's and prepare buyer persona and defense plan for the international market.
Created PPC curves and introduced IMC channels for companies like, Starbucks and Netflix
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