Senior Business Program Manager

David Thornton-Smith

linkedin.com/in/david-thornton-smith 425-***-**** **************@*******.***

Professional Summary

Experienced technology leader with over 19 years of expertise in developing innovative information solutions and products at global enterprises such as T-Mobile and Microsoft. Proven track record in delivering results under tight deadlines, building high-performing teams, and implementing best practices. Data-driven decision-maker with a strategic mindset, adept at scaling operations and fostering a positive, results-oriented culture. Known for anticipating future trends and incorporating them into organizational plans to support business growth and operational maturity.

Core Competencies

AI Technologies

Change Management

Consulting

Corporate Communications

Crisis Management

Risk Management

Key Stakeholder Relationships

Leadership

Operational Process & Planning

P & L Management

Partner Management

Product Development

Program Management

Strategic Planning

Team Leadership

Technical Team Leadership

Professional Experience

NIKE (Consulting) – Remote, WA

Lead Program Manager

2022-Present

Lead for Enterprise Data & Analytics (ED&A) program rescue.

Oversaw implementation and migration of data products to DataBricks and AI/ML products to SageMaker.

Collaborated with technical leaders on roadmap translation for Data and AI/ML teams.

Acted as Chief of Staff to Nike Distinguished Engineers, enhancing enterprise data capabilities.

MICROSOFT (Consulting) – Remote, WA

Senior Business Manager

2020-2022

Led Rhythm of Business (ROB) for Unified Support Org.

Directed strategy and execution for accelerating Unified Support transitions.

Managed process improvements, delivering programs ahead of schedule and contributing to $1B SBR.

Increased Public Sector Unified penetration by 30%, driving $300M in won deals.

T-MOBILE (Consulting) – Bellevue, WA

Chief of Staff

2018-2020

Managed ROB for Integrated Program Management Team.

Enhanced organizational efficiency from concept to launch.

Rescued and launched the Opal Marketing Tool.

Improved processes within Integrated Program Management.

KAISER PERMANENTE (Consulting) – Seattle, WA

Chief of Staff

2017-2018

Managed ROB and Finance for Enterprise & Digital Services Org.

Led M&A of Group Health, coordinating a cross-functional team of 175 resources.

Executed projects including ERP migration, software upgrades, and domain migration.

INTERGEN – Seattle, WA

Director Enterprise Solutions

2016-2017

Led implementation of enterprise SaaS/PaaS solutions.

Managed a team of 25 developers and project managers.

Delivered a $6M project pipeline for multinational clients.

MICROSOFT (Consulting) – Redmond, WA

Chief of Staff

2013-2016

Managed ROB and Finance for Data & Decision Science Group (DDSG).

Drove special projects and partner engagement models.

Led new store construction strategy and managed multiple store openings.

T-MOBILE (Consulting) – Bellevue, WA

Senior Product Manager

2012-2013

Delivered devices to market from concept to launch.

Redesigned compliance processes, saving resources for multiple teams.

Mitigated launch risks and ensured on-schedule delivery.

MICROSOFT – Redmond, WA

Senior Program Manager

2008-2012

Led programs, policy, and licensing for OEM & System Builder Channel.

Awarded for leading a crisis team that saved $300M+ in Q4.

Launched successful Windows 7 System Builder Channel.

T-MOBILE (Consulting) – Bellevue, WA

Senior Product Manager

2008

Managed product delivery with major device manufacturers.

Implemented QA improvements and resolved launch-critical issues.

CYPHEREDGE TECHNOLOGIES – Seattle, WA

Director of Operations & Business Development

2007-2008

Developed strategic alliances and recovered client relationships.

Managed new solution-based project sales.

T-MOBILE (Consulting) – Bellevue, WA

Senior Service Program Manager

2006-2007

Accelerated delivery of major data service improvement projects.

PB TELECOM (Consulting) – Seattle, WA

Senior Project Manager

2005-2006

Managed network deployment and project rescue for Pocket PCS launch.

ARAMCO, ENRON, BP, CHEVRON – International

Professional Deep-Sea Saturation Diver

Worked on deep-sea projects at depths of 500-1200ft using Heliox gas mix.

MINISTRY OF DEFENSE – International

Crown Service

Collected and analyzed intelligence to support MOD and government policymaking, military operations, and crisis management.

Volunteer Experience

THE NATIONAL CHILD PROTECTION TASK FORCE – Remote, WA

Volunteer OSINT Analyst • Investigations Team

2023-Present

Education

BSc. (Hons.) Information Systems Management

Bournemouth University, Dorset, UK

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