Remote skills installing, troubleshooting, deployment, documentation

John Edward Kernan Jr.

971-***-**** • ad5xyo@r.postjobfree.com

IT Systems Manager Technical Engineer

Expertise in Problem-Solving, Decision Making, Attention to Detail, and Presenting IT Solutions. Agile Methodology, and Business Relationship Management Skills. Remain Up-to-Date with Advancements and Best Practices in IT Administration

• Microsoft Certified Systems Engineer (MCSE)

• Microsoft Certified Solutions Associate (MCSA)

• Cisco Certified Network Professional (CCNP)

• Cisco Certified Network Associate (CCNA)

• C++ Programming

Install, diagnose, repair, maintain, and upgrade all end-user devices and equipment.

Self-directed Business Professional with progressive leadership accountable for managing multiple tasks and deadlines. Highly resourceful with a wealth of experience and technical acumen in maintaining system integrity, resolving technical issues, and ensuring seamless operation of organization’s technological infrastructure. Expert in managing servers, network equipment and various IT infrastructure components.

Accomplishments

•Booz Allen Hamilton

Successfully installed five families of printer manufactures OEM management software including 75,000 plus printers; 35 servers; 2000 documents written and converted into a single master manual.

Created QC and QA process to check servers to turn over to VA Printer Secure Management team.

Printers setup to manage security aspect only.

•Boeing Aerospeace

Successfully saved company over $500,000 by correctly identifying what looked like a crack in flight deck window, it was glue. Over 100 people looked at it, but no one really took a close look at it. I did and used my thumb nail to remove the glue.

Professional Experience

Booz Allen Hamilton (BAH), McLean, VA

January 2020 to Present

System Administrator / Lead Associate / Team Lead

•Deployed new hardware, created Veteran Administration’s (VA) Process Safety Management (PSM) documentation, a quality control (QC) system allowing for turnover to the VA.

•Removed autonomous sensory meridian response (ASMR) infrastructure causing issues with all system on a single app. server, and installed HPWJA HP, a web-based printing and imaging management tool. Removed VA idiosyncrasy.

•Effectively produced results with vendor participation and made clear Ricoh System SLNX, installed by ASMR teams, was unworkable with VA domain. Confirmed the installation in hub formation a single core with multiple data server (DS) attained effective results.

•Saved VA $200,000+ a year in server cost and required maintenance vendor fees by recognizing Lexmark MVE installation would not allow passwords to work and impacted Patient care. Devised two HPWJA fleet management software changing the filtering for Zebra Printers and came up with HPz to manage both Legacy and current Zebra printers.

•Conferred with CEO of Regan Technologies Corporation & Entrepreneur and Senior Xerox Engineer to clear obstacles and worked through every Xerox issues to see last original equipment manufacturer (OEM) product working.

•Created over 2000 documents, deployed SNMPv3 for all families, created a test lab for IPv6, generated all topology maps for OEM’s products, and made accessible to PSM team members.

John Edward Kernan Jr. 971-***-**** • ad5xyo@r.postjobfree.com Page 2 of 3

ASM Research, Fairfax, VA

December 2015 to January 2020

IT Administrator II / Contractor

•Project / Implementation Manager for large government agency, the National Centralized Printer Management Team, and assisted with security configuration management. Rolled out centralized enterprise management implementation.

•Completed larger Projects including Xerox and Dell movement to production for managing printers and various process improvement operations.

•Tested new vendor tools with technology reference model (TRM)-approved operating systems.

•Prepared a Performance-Based Assessment Tasks (Pbats) graphical user interface (GUI) for selected printer tools, like Dbat tools for PC/Server remediation.

•Created visual mapping topology for ease of understanding the size of CPM.

•Assisted with Technical Team leader verification of functionality of Server, working with the vendor on troubleshooting and identifying the possible bugs in the server applications.

•Streamlined administration and maintenance of Zebra devices and executed Zebra enterprise solution for remediation.

•Captured results working with onsite contractors and FTVA to resolve printer issues, and created a process to effectively count printers from the reports in Nessus/New, and ported that information into an Excel.

•Discovered additional vulnerabilities outside of scope of work including unsecured camera, IP phones running in non-secure mode and Digi Connect units running with default passwords.

•Managed list of 5,000 printers to get them to baseline.

DWFritz Automotive, Inc., Wilsonville, OR / Campbell, CA

June 2015 to October 2016

Supervisor, IT Support Team

•Supervised and mentored IT staff in a 300-employee precision manufacturing firm.

•Provided all computer, telecommunications, and mobile device support.

•Standardized and streamlined IT process and procedures.

•Documented all new and legacy systems.

•Developed deployment strategies for hardware and software.

•Contracted to DWFritz from Lighthouse, but spearheaded program to bring all IT support in-house.

The Boeing Company, Everett, WA

November 2012 to February 2015

Team Supervisor, Avionics & Software, swing-shift programming team

•Performed engineering efforts on the 787-battery issue project providing 24/7 support for testing and reworking of all batteries in the factory and the field.

•Collaborated on 787-9 pre-loading on-site Kansas where pre-released software needed to be loaded on site. Assigned as level-1 manager for 787 hydraulics team.

LA Fitness, Everett, WA

October 2011 to November 2012

Master Trainer

•Began as lead trainer and was promoted to Master Trainer.

•Specialized in working elderly joint-replacement clients and clients recovering from surgery.

Microsoft Corporation, Issaquah, WA

May 2008 to October 2011

OEM Systems Engineer

•Focused on Windows Home Server, Small Business Server 2000-2008 OEM and Enterprise deployments.

•Secondary focus was legacy server and operating systems support, including all Windows XP SKUs.

Military

•United States Army, Honorable Discharge

Highest Rank: Sergeant E5; Active Duty, August 1979 to September 1984

Reserves, September 1984 to September 1990

Education

•Associate of Arts Degree in Electronics / Computer Science including Project Management and Business Principles, Renton Technical College, Renton, WA

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