Shift Manager Quality Compliance
Resume:
Laura Lane
Big Stone Gap, VA *****
***********@*****.***
Professional Summary
Supportive and patient Intern Trainer experienced in fast-paced Industry work environments. Creative professional with hands-on approach to instilling qualities and skills relevant to company. Empathetic and flexible with immense perspective and fair evaluation methodology. Supportive Job Title with flexibility and understanding when supporting intern success, growth and learning. Highly efficient coordinator of training modules, intern time management and support of schedule conflicts. Engaging instructor of best practices in completion of job duties and integration into workplace culture.
Skills
Attention to Detail
Good Telephone Etiquette
Google Workspace
Active Listening
Teambuilding
Dependable and Responsible
Teamwork and Collaboration
Flexible and Adaptable
Interpersonal Communication
Multitasking Abilities
Problem-Solving
Work History
September 2019 - Current
SYKES - Wise, VA
Flex Trainer Apprentice
Implemented training modules for interns and monitored for completion during anticipated timeframes.
Assessed training programs for efficacy and designed accordingly, addressing needs promptly and methodically.
Delivered presentations about Area of expertise to Number interns and new hires.
Monitored intern progress and adapted trainings to support growth and development.
June 2017 - January 2018
Taco Bell - Norton, VA
Cashier
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
February 2015 - January 2017
Burger King - Big Stone Gap, VA
Shift Manager
Trained and mentored new employees to maximize team performance.
Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Coached crew members to optimize performance and motivate toward more efficient work.
January 2014 - February 2015
McDonald's - Big Stone Gap, VA
Shift Manager
Trained and mentored new employees to maximize team performance.
Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Coached crew members to optimize performance and motivate toward more efficient work.
March 2013 - December 2014
Rogers Foam - Duffield, VA
Sewing Machine Operator
Completed quick and safe threading and needling changing operations to keep production on schedule.
Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
Supported performance targets by maintaining clean and neat work areas.
Education
April 2012
Powell Valley High School Big Stone Gap, VA
Basic
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