Customer Service Representative

Tamontra Harris

ad5xw2@r.postjobfree.com 919-***-**** Clayton, NC

SUMMARY

Seasoned Customer Service Representative with 5 years of experience in providing exceptional service and support. Excelled in handling customer inquiries, updating records, and collaborating on team initiatives at Steping Stones Community Resource Inc. and Conduent. Actively seeking a Customer Service Rep role to leverage expertise in customer engagement and problem resolution.

WORK EXPERIENCE

Steping Stones Community Resource Inc. Wilson NC

Customer Service Representative 2021 - 2024

• Addressed customer inquiries and implemented feedback, ensuring a professional and courteous response to all interactions.

• Worked remotely collaboratively to refine customer service protocols, contributing to the team's effort in achieving a uniform service experience.

• Efficiently managed a high volume of customer calls, maintaining minimal wait times and updating account records to uphold data integrity.

UPS Raleigh NC

Loader 2024 - Present

• Efficiently handle packages up to 50 pounds, ensuring their proper placement on conveyor belts for transportation.

• Contribute to team effectiveness by disseminating best practices in loading and unloading procedures.

• Promote a collaborative work environment by routinely sharing expertise and operational techniques with colleagues.

Conduent Raleigh NC

Customer Service Representative 2020 - 2021

• Enhanced customer support by fostering a collaborative environment and implementing service-focused operational initiatives.

• Improved team efficiency and productivity by advocating for and integrating operational best practices.

• Monitored customer service inquiries and maintained accurate records by updating service software with pertinent customer information.

Stepping Stones Community Resource Inc. Wilson NC

Medical Records Coordinator 2019 - 2020

• Ensured accuracy and completeness of patient records by diligently following up with medical staff to rectify any missing information.

• Transcribed patient medical data and meticulously entered it into electronic health record systems, maintaining up-to-date patient information.

• Facilitated the secure transfer of medical records by preparing and sending necessary documentation to other healthcare facilities upon request.

Dollar Tree Brier Creek, NC

Cashier 2019 - 2019

• Provided customer service by resolving inquiries, enabling product discovery, and promoting high-demand items to enhance the shopping experience.

• Supported store presentation by designing and assembling appealing product displays, contributing to improved customer engagement and increased sales through strategic merchandising. EDUCATION

Kipp High School

High School Diploma, N/A

N/A

SKILLS

Data Entry • Customer Service • Standards Compliance • Maintaining Records

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