Data Entry Customer Service
Resume:
Makebra Walker
Data Entry GURU. FULLY VACCINATED
Bedford, OH 44146
******************@***********.***
Providing exceptional Customer Service in High volume Call centers and Data Entry in the Banking/ Finance industries is the foundation of all of my skills. Highly motivated, easily trainable, reliable, meticulous, detail oriented, self starter with people skills with the ability to communicate with citizens from all demographics. With over 20 years of experience accurately keying 12,0000 KSPH Alpha Numeric and 16,000 KSPH Numeric Data Entry in the Banking, Finance, Transportation and Insurance industries. I am well acclimated to performing job functions using double screens, headsets, Auto dialer, office machines, Microsoft Word, Microsoft Excel, Microsoft Outlook and Share Pointe . I thrive in highly intense, difficult, stressful and challenging positions, meeting department standards, guidelines and deadline driven environment.
My ultimate goal is to obtain a challenging position in a professional, fast-paced environment that will allow me to utilize my skills in order to advance both my career as well as increase company growth.
..
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pastor
Metro World Child - Akron, OH
February 2022 to Present
Supervise Volunteers, visitations to under privilege children living in AMHA housing projects bringing them hope through gifts of Love, various events and weekly Sermons teaching about Jesus. Between April 2020-February 2022 while being Sequestered for Covid, I spent this time doing research and developing my own line of Hair Growth products. Administrator Jr. Project Coordinator
First Energy Compucom - Akron, OH
December 2019 to April 2020
Providing Data Entry, and Data Collection, while Using Microsoft Excel to update and maintain Spreadsheets to keep track of Open Tickets and inventory in the IT Department at First Energy. Administrative Assistant to all of the Project managers in the IT Department. Communications, Data and Documents maintained and distributed via Sharepoint, Email and Microsoft Teams. Senior Operations Specialist / Associate (Data Entry) PNC Bank - Cleveland, OH
August 2013 to November 2019
• Process high volume medical claims using alpha numeric and ten key data entry
• Utilize analytical and logic skills to collect and analyze Data in order to balance processed medical claims and update Excel Spreadsheet
• HIPPA certification and compliance
Documents, Data and communications via Sharepoint, Email and Skype CDL Driver
PARTA - Kent, OH
August 2017 to July 2018
Class B Passenger Endorsement
• Transport ADA, DD, and Public. Door to Door and Bus In person Customer Service and Cash Handling was a key essential role. Lockbox Specialist
VARITE/Key Bank - Brooklyn, OH
April 2018 to May 2018
• Data Entry
• Opening mail and extracting documents to process batches.
• Remittance processing
Data Entry Clerk
TRN Regional Income Tax Agency - Brecksville, OH
February 2017 to July 2017
Utilized my astronomical and Dynamic Data Entry skills, in a highly productive, high volume atmosphere, to effectively and accurately process Income Tax payment CUSTOMER SERVICE REPRESENTATIVE
CONRAD'S TIRE EXPRESS - Cleveland, OH
October 2015 to December 2016
High volume Call Center using Data Entry and Customer Service skills to set appointments for car service and answer questions about car care.
Lockbox Specialist
Randstad - Brooklyn, OH
February 2016 to June 2016
• Data Entry
• Opening mail and extracting documents to process batches.
• Remittance processing
Data Entry Clerk
Regional Income Tax Agency - Brecksville, OH
March 2015 to July 2015
Utilized my astronomical and Dynamic Data Entry skills, in a highly productive atmosphere, to effectively and accurately process Income Tax payment
Customer Service Representative
DA Care Improvement Plus - Middleburg Heights, OH
September 2014 to March 2015
• High volume Call Center answering inbound calls regarding customer issues with Medicare and other insurance benefits
• Entered data in a fast-pace and provided excellent customer service
• M, Axis, On Base, CMS
Customer Service Representative
Playhouse Square - Cleveland, OH
January 2009 to July 2013
• Provided excellent customer service to all guests attending the shows
• Issued tickets and handled cash
Proof Encoder
Key Bank - Cleveland, OH
February 2007 to December 2008
Proof Encoder
• Using 10-key data entry to encode and process checks Data Entry Clerk
Emdeon Business Services - Mayfield Heights, OH
August 2005 to February 2007
Entered medical claim forms for payment using Optical Character Recognition. Conformed to confidentiality regulations set forth by HIPPA laws Education
High School Diploma
Kent Rooosevelt - Kent, OH
August 1987 to June 1991
Working on A.A in Electrical Engineering Networking Hardware Cuyahoga Community College District - Parma, OH
Working on A.A in Theology/Religion
Liberty University
Skills
• Cdl Driver
• CDL
• Class B
• Excel
• Data Entry
• Typing
• Microsoft Office
• Microsoft Outlook
• Analysis Skills
• 10 Key Data Entry
• Driving
• Project Coordination
• Microsoft SharePoint
• Door-to-Door Experience
• Medical Billing
• Project Management
• Bus driving
• Shuttle driving
• Microsoft Excel
• Customer service
• Tax experience
• Customer service
• Typing
• Banking
• Cash handling
• Tax experience
• Cash register
• Project management
• Analysis skills
• SharePoint
• Windows
• Project coordination
• Driving
• HIPAA
• Door-to-door
• Computer skills
• English
• Microsoft Excel
• CRM software
• Time management
• Leadership
• Supervising experience
• Medical billing
• Clerical experience
• AS400
• Filing
Certifications and Licenses
CDL
Driver's License
CDL B
February 2018 to November 2024
Passenger Endorsement
February 2018 to November 2024
CPR Certification
Additional Information
Licensed Local Preacher in A.M.E Zion Methodist Church Licensed and Ordained Minister in Non -Denominational Church
Contact this candidate