Client Service Financial Services
Resume:
Yen Truong
Highly accomplished financial services professional
Danville, 94526
ad5xuy@r.postjobfree.com
Professional summary
Highly accomplished financial services professional with extensive experience in client service, trust operations, and portfolio management. Proven ability to build strong client relationships, drive sales initiatives, and deliver exceptional service across various financial products. Skilled in project management and adept at navigating complex regulatory environments.
Employment history
Grand Junction Subs General Manager Moorhead, MN
Mar 2020 - May 2024
• Demonstrated visionary leadership in overseeing daily operations
• Exhibited analytical skills in budget administration and forecasting
• Displayed enthusiasm in initiating marketing and brand promotions
• Showcased collaborative approach in managing team performance
• Optimized resource allocation, reducing costs while improving service quality.
• Drove a 15% increase in overall profitability through strategic business planning.
Wells Fargo/Asset Management Client Service Consultant 4 San Francisco, CA
Jan 2017 - Mar 2020
• Partnered with sales directors to achieve annual sales goals by identifying prospective clients and tailoring investment solutions.
• Collaborated with cross-functional teams (marketing, product development, portfolio management) to ensure successful sales and marketing campaigns.
• Developed comprehensive knowledge of investment products and the insurance industry to effectively advise clients.
Wells Fargo Global Alternative Investments Client Service Consultant San Francisco, CA
Oct 2015 - Jan 2017
· Provided support to portfolio managers for proprietary and third party Alternative Investment solutions
· Managed transactions for 40 Alternative Investment products
· Maintained accounts and assured compliance with regulatory requirements
· Supported internal partners to launch and maintain products
· Advised investment professionals through stages of investment process
· Facilitated, analyzed, and presented management reports
· Acted as liaison between funds and investment managers
· Served as project leader for multiple unique projects
· Supported internal systems and websites
· Coordinated with other business to address service support matters
· Identified client needs to improve service delivery
· Assisted with special projects related to service support initiatives
Wells Fargo Fiduciary Tax Operations Trust Operational Services Specialist 4 Walnut Creek, CA
Jun 2012 - Oct 2015
· Performed backup withholding and reconcilement
· Processed and distributed tax documents and inquires
· Researched taxability and analysis of Class Action and Corporate Actions payments
· Maintained Asset Cusip/Holders and Worthless Securities databases
· Researched inquires, resolved problems, and reviewed time-sensitive complex tax documents
· Worked with internal clients to resolve concerns and questions
· Performed account review of hedge funds purchases (for charitable consequence)
· Provided training and work direction to temps during tax season
· Managed several projects, including presentations, and updated written procedures for training
· Handled special projects and assisted in day to day operations of the unit
Wells Fargo Brokerage Client Services Consultant Minneapolis, MN
Oct 2008 - Jun 2012
• Demonstrated authority in delivering top-tier sales and service support to financial advisors
• Acted as a vital link between internal and external clients, promoting a supportive environment
• Handled complex securities and cash transactions, showcasing attention to detail
• Enhanced team productivity and client trust through consistent assistance, proving to be a visionary team player
Wells Fargo Assistant Portfolio Manager Minneapolis, MN
Feb 2000 - Oct 2006
· Assisted senior portfolio managers with monthly, quarterly, and annual performance
· Prepared quarterly and annual economic reviews, and provided stock market outlook and fund reports
· Met with clients monthly and quarterly to review investment performance
· Performed investment research and executed mutual fund trades
· Acted as liaison between operations, sales, portfolio managers
· Led contract negotiations between internal teams and clients
· Coordinated new account set up, account terminations, client custodian transitions and client cash flows
· Monitored accounts for compliance and quality of files and systems
· Tracked and monitored portfolios, and executed mutual fund trades
· Worked with relationship managers and financial consultants to deliver solutions based on management philosophy and customer objectives
· Processed high volume security transactions for internationally-held securities
· Reviewed Fixed Income, investment guideline, and compliance-monitoring reports for accuracy
· Administered accounts in accordance with applicable state and federal laws, internal policies and procedures
· Implemented new processes that increased efficiency and mitigated risks
Education
North Dakota State University, Fargo, ND Business Administration
May 1994 - May 1994
Skills
SYSTEMS/SOFTWARE
SEI
Ad-Vant
Hogan
AIM
Bloomberg
Baseline
Bondedge
Windows XP
Windows 2000
SQL Server 2000/2005
Excel
Access
PowerPoint
Word
Visio
Quicken
QuickBooks Pro
Crystal Reports
Client Link Trust Portal
Directed Trade
BETA
CHAMP
Sales Force
Conflict management
Customer service
Microsoft Word
Management
Cleaning
Organizational skills
Sales
Leadership
Supervising experience
Microsoft Office
Communication skills
English
Bilingual
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