Customer Service Representative

EMILY CHAVIRA

ad5xt4@r.postjobfree.com 720-***-**** Denver, CO 80201

Summary

Reliable and enthusiastic cashier with experience in reception, concierge, and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.

Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Cash handling experience.

Problem solving

Guest relations

Bilingual (proficient in Spanish and English)

Experience

Target Denver, CO. Guest Advocate08/2023 - 05/2024.

Assisted with returns, exchanges, and refunds in accordance with company policy.

Answered customer inquiries regarding store policies and procedures.

Maintained an organized workspace while stocking merchandise.

Invited guests to join loyalty programs and special promotions to stay connected.

Identified issues and established facts to produce practical decisions and solutions for guests. Lol

Walmart Denver, COCashier09/2021 - 05/2023.

Resolved customer complaints in a professional manner.

Demonstrated strong communication skills when interacting with customers and coworkers.

Operated equipment such as scanners and scales to process transactions accurately.

Monitored sales floor activity to identify potential theft or fraud issues.

Zara USA Denver, CO. Cashier 11/2020 - 04/2021

Assisted other departments when needed to maintain efficient operations.

Promoted high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.

Handled payment processing and provided customers with receipts and proper bills and change.

Greeted and assisted guests with a variety of inquiries, promoting service standards.

Rowan community Denver, Co. Dietary Aide08/2020 - 11/2020

Assisted in menu planning based on resident and patient preferences and dietary requirements.

Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.

Set up trays and food service carts to deliver food to residents.

Helped with meal prep for daily meals, following strict sanitation and food handling guidelines.

Education and Training

Bruce Randolph High School Denver, COHigh School Diploma05/2020

Metropolitan State University of Denver Denver, COBachelor of Science in Criminology- Four years

Expected graduating year: 2025

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