Customer Support Service

Laura McKinzie

+ad5xqv@r.postjobfree.com, CO 80002

Summary

Results-driven Customer Support professional with 5+ years of experience in providing exceptional support and timely resolutions.

Proven track record of exceeding customer satisfaction targets through effective communication and problem-solving skills.

Proficient in assessing customer needs, maintaining accurate records, and coordinating multiple phone lines.

Adept at providing staff training, collaborating with team members, anddeveloping strong business relationships.

Work experience

Payment Solutions Advocate

Bread Financial - Westminster, COJanuary 2018 to Present

Provide exemplary customer service (w) by actively listening to customer inquiries and providing forward-thinking solutions (h) to address customer concerns & increase customer satisfaction by 50%(o)

Strong communication skills with the ability to explain complex payment processes in a clear and concise manner for customer understanding

Extensive knowledge of various payment platforms and ability to troubleshoot technical problems

Proven track record of resolving payment issues and ensuring customer satisfaction

Lead Caregiver/Qmap

MARYCREST ASSISTED LIVING - Denver, COAugust 2015 to December 2017

Led a team of 7 caregivers in providing compassionate care for elderly residents in assisted living facility to ensure comfort and cleanliness of the residents

Managed medication administration and ensured compliance with state regulations as a QMAP

Collaborated with healthcare professionals to develop and implement individualized care plans for residents

Trained and mentored 5 new caregivers, ensuring they understood best practices for patient care

Home Care

None - Arvada, COMarch 2014 to August 2015

Took time to care for family and myself.

Researched possible positions I would like to have and work to get there.

Self educated for some positions.

SLA Finisher

SLA Finisher, Rapid Prototype Plastics Company, Protogenic, LLC - Westminster, COFebruary 2006 to March 2014

Worked on a team of 5 finishing plastic prototypes for various individuals and companies

Smoothed molded, and machined plastics products, using hand tools, sandpaper and measuring prototypes to customers specifications

Trained and managed 10 finishers and achieved significant improvements in their productivity

Successfully handled the inventory for the department to keep production levels up

Achieved knowledge of the 3-d printer including set-up and maintaining machines for products are built to customer satisfaction

Education

Associate of Applied Science (AAS) in Computer Programming/Accounting

National College of Pueblo - Pueblo, CO

Skills

Computer skill, Outlook, Microsoft Word

Ability to implement feedback in a timely manner

Trouble shooting for various problems

Provide effective communication and solutions

Customer relationship management

Contact this candidate