Customer Service Data Entry

Lisa Schrank

Jasper, Georgia, United States

****.***********@*****.*** 678-***-****

linkedin.com/in/lisa-schrank-66308013

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable team member trained in operations, customer service, and simple research. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Experience

Data Analyst

CGM, LLC

Jul 2003 - Present (20 years 6 months)

Customer Service, data processing, custom report creation (Excel, Word, SQL) Account Manager

CGM, LLC

Jun 2009 - Jan 2016 (6 years 8 months)

Customer Service, data processing, SQL queries, simple account reconciliation, specialized reporting via excel, word, and SQL

Delivery clerk

Best Buy Distribution Center

Aug 1998 - Feb 2003 (4 years 7 months)

Creating delivery routes, dispatch, customer service. After delivery quality control calls. Auditing products for routes before being loaded on trucks. Dispatching delivery drivers. Contact for stores QC manager

Deluxe Carpet cleaning

Aug 1992 - Apr 1998 (5 years 9 months)

Scheduling routes, after service quality control calls, dispatch, booking cleaning appointments Education

Meadowcreek high School

1989 - 1992

Lisa Schrank - page 1

Berkmar High School

High School Diploma

Aug 1992 - 1994

Georgia State University Perimeter College

no degree, Sociology

Aug 2006 - Jan 2007

Skills

Data Processing • Microsoft Excel • Microsoft SQL Server • Microsoft Word • Post-Sales Support

• Customer Service Representatives • Skilled Multi-tasker • Problem Solving • Phone Etiquette • Customer-Focused Service

Lisa Schrank - page 2

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