IT Professional

Brandon K. Ryals

Software Developer *

ad5xq6@r.postjobfree.com 832-***-**** 12500 Brookglade Circle Houston, TX 77099

Summary

Experienced in maintaining and troubleshooting radio communication systems, IVOMS infrastructure, and advanced diagnostic tools. Proficient in network infrastructure integration, software installation, and real-time process control systems. Adept in preventive maintenance, technical training, compliance and quality assurance, logical troubleshooting, and technical documentation. Demonstrated expertise in customer service, high-level client consultation, cross-functional team collaboration, performance monitoring, installation and configuration, inventory management, and technical reporting.

Skills

Radio Communication Systems Maintenance IVOMS Infrastructure Troubleshooting Advanced Diagnostic Tools Network Infrastructure Integration Software Installation and Integration Real-time process Control Systems Preventive Maintenance Technical Training and Mentoring Compliance and Quality Assurance Logical Troubleshooting Technical Documentation Customer Service and Support Customer Service and Support Customer Service and Support High-Level Client Consultation Cross-Functional Team Collaboration Performance Monitoring Installation and Configuration Inventory Management Technical Reporting

Certifications: Cisco Certified Network Associate

Equipment/Software used

Radio Communication Systems: Motorola, Kenwood, Harris

IVOMS (Intelligent Vehicle Operation Management Systems): INIT

Networking Equipment: Cisco, Ubiquiti, Netgear

Vehicle Detection Systems: Siemens

Surveillance Systems: Hikvision, Axis Communications, Bosch

Communication Infrastructure Components: Belden, CommScope, Corning

Operating Systems: Windows, macOS, Linux

Email Clients: Microsoft Outlook, Gmail

Anti-virus/Anti-malware Software: Symantec, McAfee

Home Theater Systems: Sony, Samsung, Bose, LG

RF Systems: L3Harris, Rohde & Schwarz, Collins Aerospace

Diagnostic Tools: Fluke, Tektronix, Rhode & Schwarz

Software Development Tools: Visual Studio

Project Management Tools: Salesforce, HubSpot, JIRA

Customer Relationship Management (CRM) Systems: Salesforce, HubSpot

Inventory Management Tools: SAP, Oracle

Professional Experience

Advanced Transportation Systems Specialist Metropolitan Transit Authority of Harris County, Texas August 2023 - Current

Maintained and troubleshot radio communication systems and IVOMS infrastructure to ensure smooth operations.

Performed maintenance and repairs on radio electronic equipment and IVOMS systems for all types of vehicles.

Conducted bench repairs to fix and improve radio electronic equipment and IVOMS components.

Ensured bus destination signs were functioning correctly through routine maintenance.

Provided expert advice on bus electrical and electronic systems to optimize performance.

Followed Electronic Maintenance, METRO, and FCC policies to ensure compliance.

Inspected installations of electronic equipment, including radios, IVOMS, and destination signs.

Used logical troubleshooting methods to verify and fix reported defects promptly.

Kept detailed computer records and completed paperwork for warranty and non-warranty work.

Assisted in training new technicians to build a skilled workforce.

Secured equipment, keys, and vehicles while on duty to promote safety.

Performed additional duties as needed to support operations.

Installed, tested, and integrated vehicle detection and surveillance components such as inductive loops and closed-circuit television (CCTV).

Installed, tested, and integrated traveler information devices like dynamic or changeable message signs.

Installed, tested, and integrated communications infrastructure, including twisted copper wire, coaxial cable, fiber-optic, and wireless networks.

Applied electrical engineering principles for power and communications, including power distribution, standby power supply, lightning protection, hardware interconnect, data recording, and multiplexing techniques.

Installed, tested, and integrated software necessary to operate ITS field components and communication infrastructure.

Gained experience in software development for traffic engineering applications and real-time process control systems.

Technical Business Development Associate MacroFab October 2021 - August 2023

Identified and qualified potential leads through various channels, including inbound inquiries, outbound prospecting, and market research.

Collaborated with engineering and manufacturing teams to provide technical expertise and support to potential and existing customers, resolving technical issues and answering product-related questions.

Conducted initial outreach and follow-up with potential leads via phone, email, and other communication channels to introduce MacroFab's products and services, offering technical guidance and recommendations.

Developed and maintained relationships with key decision-makers in the electronics manufacturing industry, including design engineers, purchasing managers, and supply chain professionals.

Collaborated with the sales team to develop and implement sales strategies and tactics to achieve company sales goals, focusing on technical solutions and value-added services.

Maintained accurate and up-to-date records of all sales activities, including lead information, opportunities, and customer interactions, using tools such as Salesforce and HubSpot.

Conducted market research and competitive analysis to identify new business opportunities and industry trends, focusing on emerging technologies and manufacturing processes.

Attended and participated in industry events, conferences, and trade shows to represent MacroFab, generate leads, and stay current with industry trends and best practices.

Provided outstanding customer service to potential and existing customers, including answering technical questions, providing design guidance, and resolving electronic manufacturing issues.

Collaborated with cross-functional teams, including marketing, engineering, and operations, to develop and execute targeted campaigns and initiatives to drive customer engagement and sales.

Trained and mentored new sales team members on best practices, product knowledge, and sales techniques.

Continuously developed and enhanced knowledge of electronics manufacturing technologies, industry trends, and customer needs, sharing insights with sales and engineering teams.

IT Service Technician Geek Squad, Best Buy September 2020 - June 2021

Provided exceptional customer service by troubleshooting, diagnosing, and resolving a wide range of technical issues including software, hardware, and networking problems.

Assisted clients with setting up and configuring new devices such as laptops, desktops, printers, routers, and smart home devices.

Conducted diagnostic tests to identify hardware and software issues and made cost-effective repair or replacement recommendations.

Repaired and replaced damaged or faulty hardware components such as hard drives, RAM, motherboards, and power supplies.

Installed and configured operating systems, drivers, and software applications for both Windows and Mac platforms.

Set up and configured wired and wireless networks including routers, modems, switches, and access points.

Configured and troubleshot email accounts and clients such as Outlook and Gmail.

Installed and configured anti-virus and anti-malware software; performed regular system scans and updates to ensure system security.

Maintained accurate records of client interactions, repairs, and services rendered using internal systems and tools.

Assisted with store operations including inventory management, stocking, and merchandising.

Participated in ongoing training and professional development programs to stay current with new technologies and industry best practices.

Maintained a high level of customer satisfaction and loyalty by consistently providing quality service and support.

Installed and configured home theater systems in various environments including living rooms, home theaters, and outdoor spaces.

Conducted diagnostic tests to troubleshoot and resolve issues with audio and video quality, connectivity, and other system-related problems.

Calibrated and optimized video and audio settings to deliver superior viewing and listening experiences.

Configured and programmed universal remote controls to simplify system operation and reduce clutter.

Demonstrated proper use and maintenance of home theater systems to clients, providing ongoing support and troubleshooting assistance as needed.

Provided expert-level installation and repair services for home theater systems, including TVs, soundbars, receivers, speakers, and projectors.

Consulted with clients to understand their needs and preferences, making recommendations for equipment and configurations to best suit their needs and budget.

Senior RF Systems Technician (Telecommunications) US Air Force March 2018- August 2020

Performed and supervised maintenance activities for wireless radio and satellite systems and equipment.

Oversaw work in progress and reviewed completed repairs to ensure adherence to sound maintenance practices.

Established requirements for maintenance equipment, support equipment, tools, and spare parts; managed requisitioning and accounting for supplies and materials.

Interpreted inspection findings, determined adequacy of corrective actions, and ensured compliance with maintenance management publications and procedures.

Identified maintenance problem areas and recommended corrective actions to improve equipment performance and maintenance procedures.

Developed and enforced safety standards for ground RF system maintenance activities.

Inspected wireless radio/satellite communications activities to determine equipment operational status.

Served on teams to evaluate transmission systems activities and initiated corrective actions based on inspection findings.

Checked installed and repaired components for compliance with technical publications and resolved associated installation, repair, overhaul, and modification problems.

Managed planning and implementation activities for communications systems projects, ensuring conformity in architecture, configuration, and integration.

Performed mission reviews with customers, managing project milestones and funding, and evaluating the impact on manpower, equipment, and systems.

Managed high-level relationships, offering expert consultation and support for complex RF transmission and network issues.

Provided technical guidance and training to junior technicians and network engineers, enhancing team skill levels and reducing system and network downtime by 20%.

RF Systems Technician (Telecommunications) US Air Force August 2014 - March 2018

Used layout drawings, schematics, and pictorial diagrams to solve maintenance problems, analyzing equipment characteristics to determine malfunctions.

Utilized advanced diagnostic tools and software for in-depth analysis and troubleshooting of RF systems and network components, leading to a 15% improvement in overall system efficiency.

Coordinated with engineering and IT teams to integrate RF systems with existing network infrastructure, improving overall network performance by 10%.

Installed ground radio, satellite, and telemetry communications equipment, ensuring proper positioning and serviceability before installation.

Conducted preventive maintenance on communications systems and related equipment, performing inspections, operational checks, and updates to maintenance records.

Repaired, overhauled, and modified communications equipment, isolating malfunctions, tuning, adjusting, and calibrating components for maximum efficiency.

Employed orbiting communication satellite, line-of-sight, and tropospheric scatter techniques to maintain systems, using anti-jam equipment and techniques to neutralize communication jamming.

Deployed and activated mobile and transportable transmission equipment, conducting site surveys and establishing equipment systems interfaces.

Maintained inspection and maintenance records, completing maintenance data collection forms, and managing system installation records and indexes.

Ensured all installations, repairs, and network configurations adhered to FCC regulations, industry standards, and company policies, resulting in zero compliance issues.

Worked closely with equipment vendors to source high-quality components for RF and network systems, staying abreast of emerging technologies to enhance system capabilities.

Conducted advanced troubleshooting and repair of RF transmission equipment and network devices, including routers, switches, and transceivers, reducing system and network outages by 30%.

Implemented stringent quality control processes for RF and network installations, leading to a significant decrease in errors and rework costs.

Developed and utilized performance monitoring protocols for both RF systems and networks to ensure optimal functionality, contributing to a 20% increase in reliability.

Provided advanced technical support for complex RF transmission and network issues, improving mean time to repair (MTTR) by 15%.

Documentation: Maintained detailed records of system configurations, maintenance activities, and performance metrics for both RF and network systems, facilitating better resource planning and decision-making.

Assisted in the design and implementation of system and network upgrades to enhance coverage and capacity, resulting in a 10% increase in service area.

Provided field support for the installation and maintenance of RF transmission systems and network devices, ensuring seamless communication services.

Utilized diagnostic tools to identify and repair faults in transmission systems and network infrastructure, significantly reducing service disruptions.

Implemented preventative maintenance schedules for RF and network equipment, reducing the frequency of unexpected failures by 20%.

Compiled technical reports detailing maintenance activities and system/network performance, supporting senior technicians and engineers in decision-making processes.

Managed inventory of RF transmission and network equipment and spare parts, ensuring availability and reducing downtime due to equipment shortages.

Assisted senior technicians and network engineers with the installation and maintenance of RF transmission systems and network infrastructure, gaining hands-on experience in the field.

Conducted basic troubleshooting and repairs under supervision for both RF and network systems, developing foundational technical skills.

Managed the setup and configuration of RF and network equipment, ensuring proper installation and operation.

Maintained logs of work performed and equipment status for RF and network systems, aiding in the smooth handover between shifts.

Adhered to all safety protocols and procedures, maintaining a safe working environment and reducing workplace incidents.

Education

George Bush High School, Richmond, TX— High School Diploma AUG 2010 - JAN 2014

Community College of the Air Force, Jones Hall, Keesler Air Force Base— Technical Certificate OCT 2014 - MAY 2015

Western Governer’s University, Remote, TX — BS in Computer Science JAN 2022 - PRESENT

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