Support Associate Cloud
Resume:
Durga Pranay Ravipati
CLOUD SUPPORT ASSOCIATE
OBJECTIVE
Detail-oriented and technically adept former Cloud Support Associate with 3 years of experience at Amazon, now holding a Master’s degree in Computer Science from a prestigious university in the United States. Eager to apply comprehensive cloud computing expertise, advanced problem-solving skills, and cutting-edge technological knowledge to a challenging role in the tech industry. Aiming to leverage a proven track record of delivering high-quality support and innovative solutions to drive the success of your organization
Professional Experience
Cloud Support associate
Amazon India
2019 - 2021
"The AWS Support team is seeking engineers who enjoy learning cloud technology, solving and troubleshooting complex issues, and working with customers. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
Learn, support, and use groundbreaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Work on critical, highly complex customer problems that may span multiple AWS services
Leverage your day-to-day customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services
Drive customer communication during critical events
Drive projects that improve support-related processes and our customers’ technical support experience
Support Areas
Big Data;
Cloud computing
Database
Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
OS (Linux and/or Windows Servers)
Virtualization (VMware, Xen, Hypervisor)
Security concepts / best practices
Storage"
CONTACT
ad5xpu@r.postjobfree.com
2744 village green DR,B2,
Aurora(60504).
Education
Master of Science in Computer Science
Campbellsville University, Louisville, Kentucky
2022 - 2023
Bachelor of Technology in Computer Science Engineering
Jawaharlal Nehru Technological University (JNTU), Kakinada, Andhra Pradesh, India
2013 - 2017
Based on the information you've provided, here's a draft of your resume. You can use this as a starting point and adjust it according to your preferences or any additional details you'd like to include:
Skills
Programming Languages: C, C++, JavaScript, .NET, HTML
Cloud Computing
Network Infrastructure
Technical Support & Customer Service
Problem-Solving
Team Collaboration
Languages
English (Fluent)
Telugu (Fluent)
Hindi (Conversational)
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