Customer Service Representative
Resume:
LaKenya Cockern
Customer Service Professional
Dallas, TX 75243
******************@*****.***
Objective:
To utilize my skills to the best of my ability and to be an asset to your company to maintain job security.
Authorized to work in the US for any employer
Work Experience:
Claims processing assistant
Quest Pro Temp Agency-Dallas, TX May 2023-present
Answers incoming calls
Route calls to assigned adjusters
Intake information on claims for adjusters
Send emails and messages to adjusters/supervisors for escalated cases.
Customer service for insured callers.
Reimbursement Specialist
RemX Specialty Staffing - Dallas, TX November 2022 to February 2023
•Work cases for insurance medical specialist office visits for part B eye injections.
•Call insurance payers to verify medical benefits.
• Update/submit provider and patient demographic information.
• Review previous cases for benefits and submit changes.
• Educate providers of eligibility benefits for patients and possible discount options.
Member Service Representative
HealthEquity, Inc. - Irving, TX August 2021 to October 2022
Customer service
Assist with navigating on web portal
Educate member on benefits
Assist with submitting claims and card transactions
Social Media Analyst
Genpact - Richardson, TX October 2019 to April 2021
Reviews documents and videos under the guidelines of technology to determine if the content is approved for release.
Customer Service Representative
Consumer Club Inc. - Dallas, TX August 2018 to October 2019
Work remotely
Handle customer service for reservations
Relocations for sold out bookings
Issue credits for refunds
Service VIP affiliates
Make/cancel bookings
Stocker/Customer Service
Five Below Inc - Mesquite, TX November 2017 to October 2018
Receive truck delivery Process freight into system Unload
Stock
Build Modules
Customer service
Guest Service Agent
Hyatt hotels - Work at Home August 2017 to July 2018
Make reservations Cancel/change reservations
Knowledge of guest's account
Create new accounts
Customer service
Knowledge of hotels and resorts
Dispatcher
Apex Systems - Dallas, TX March 2017 to August 2017
ANS answering services
Emergency Operator for Baylor, Scott, and White facilities Biomed operator
create tickets for maintenance services Directory Assistance
Health Care Specialist
Marsh and McLennan - Dallas, TX September 2016 to February 2017
Specialize in health and benefits
Open enrollment for benefits
New hire benefits
Create cases for benefit issues
Verify enrollment and benefits
Answer questions regarding benefits and health concerns
Provide contact information for carriers of benefits
Update account information
Collections Specialist
Etan industries - Farmers Branch, TX May 2016 to August 2016
Collections of payments for past due balances for Charter Communications.
Customer Service Professional
Teleperformance Call Center - Richardson, TX January 2015 to May 2016
Deliver answers to questions about account for wireless services.
Activations for wireless services
Troubleshoot device issues
Consolidate/split accounts
Excellent customer service
Explain charges for accounts
Correct billing issues
Educate customers on new promotions
Educate customers on ways to save on accounts
Place orders for new devices and replacement devices
Social Media (AT&T)
Assign Posts to correct departments
discard spam posts
Verse (AT&T)
Assign posts to correct departments for troubleshooting
Contact customers for assigning issues with equipment Tier 1 and Tier 2 of Verse (AT&T)
Travel Care (American Express Travel)
Book flights,hotels,reserve cars and redeem points for trips
Purchase gift cards, e certificates, etc. for cardholders
Redeem points for trips purchased on cards
Point advancements
Caregiver
Care Services of NWLA - Shreveport, LA March 2014 to January 2015
Transportation
Companionship
Light cleaning
Cooking
Assist disabled with daily living
Money management
Health and safety training
Grooming
Charting progress daily
Teach organization skills
Call in prescriptions
Medical Assistant
Dr. Cheryl Smith - Shreveport, LA January 2013 to April 2013
Vital signs
Injections
Incoming/outgoing mail
Schedule Apts./answer multiple lines
ECGs
Verify Insurance
New patient assessment
Call in prescriptions
Glucose Tolerance Test
Medical Receptionist
Drs. Mitchell and Montgomery - Shreveport, LA August 2011 to January 2013
Answer phones
Incoming/Outgoing mail
Schedule Apt.
Receive/Post Payments
Filing
Verify Insurance, etc.
Direct Service Worker
Holy Angels Residential Facility - Shreveport, LA June 2010 to August 2011
Assist with daily living
Cook
Light cleaning
Monitor learning skills
Work with disable patients
Teach basic skills
Cashier
Family Dollar Stores - Shreveport, LA February 2010 to June 2010
Stocker
Cashier
Customer service
Handle sales transactions
Cashier
Brookshires Grocery Company - Bossier City, LA September 2009 to January 2010
Gas station clerk
Cashier
Handle sales transactions
Light cleaning
Inventory
Cashier
Walmart Supercenter - Dallas, TX June 2008 to May 2009
Handle sales transactions Stocker
Customer service
Light cleaning
Medical Assistant
Gastrointestinal Specialists - Shreveport, LA May 2007 to June 2008
Vital signs
Schedule appointments
Assist with exams
Patient updating
Patient assessment
Answer phones
Medical Assistant
Sarpy Medical Clinic - Shreveport, LA February 2001 to March 2007
Vital signs
Answer phones
Schedule appointments
Patient check in/out
Customer service
Post payments
Collections
Patient updating
Skilled • Organizational • Communication • Outgoing • Eager to learn
Education:
Bachelor of Arts in Business Administration
University of Phoenix-Online Campus
May 2019 to Present
Associate in Business Management
University of Phoenix - Dallas, TX
March 2017 to May 2019
Vocational
Eastern College of Vocational Health
Skills
• Microsoft Word (7 years)
• Microsoft Office (7 years)
• Microsoft Outlook (7 years)
• Microsoft Windows (7 years)
• Call Center
• Customer Service
• Customer Care
• CSR
• Customer Support
• Medical Scheduling (10+ years)
• Medical Receptionist (9 years)
• Guest Services (3 years)
• Medical Office Experience (10+ years)
• Vital Signs (10+ years)
• Phlebotomy (5 years)
• Patient Care
• Computer literacy (10+ years)
• Experience Administering Injections (5 years) • EMR Systems
• ICD-10
• Medical Records
• Anatomy Knowledge
• Medical Billing
• Data entry
• Medical terminology
• Insurance verification
Certifications and Licenses:
Life Insurance
October 2020 to April 2022
Licensed life insurance agent
Contact this candidate