Property Manager Customer Service
Resume:
CHRISTINE SEDER
PROPERTY MANAGER
586-***-**** E ad5xmq@r.postjobfree.com A 46629 Briarcliff, Chesterfield, MI 48051 OBJECTIVE
Seeking to obtain a secure and rewarding property management position with a reputable real estate management firm that can best utilize my skills with opportunity for advancement. EDUCATION
• MACOMB COMMUNITY
COLLEGE, WARREN, MI
• LAKEVIEW HIGH SCHOOL,
ST. CLAIR SHORES, MI
KEY SKILLS
• FAIR HOUSING LAWS
• MANAGEMENT EXPERIENCE
• RESIDENT RELATIONS
• CUSTOMER SERVICE
• MAINTENANCE
• COMMUNICATION
• ORGANIZATION
• LANDLORD-TENANT
EVICTIONS
• BUDGETING
• TECH-SAVVY
• MARKETING
SUMMARY OF QUALIFICATIONS
Proven track record of directing leasing and maintenance personnel, marketing and leasing, collections and evictions, resident relations and retention, and excellent customer service. A hands-on approach to management, displaying a consistent sense of urgency, and adaptability to a fast-paced environment.
EXPERIENCE
Burton Carol Management - Kings Gate & Sterling Court Apartments, Sterling Heights, MI Property Manager
July 2015 - June 2021
ROCO Management - Warren Manor Apartments, Warren, MI Assistant Property Manager
September 2021 - April 2022
FVPM, LLC., Shelby Township, MI
Assistant Property Manager
October 2023 - Present
DUTIES AND RESPONSIBILITIES
• OVERSEE COMMUNITY COMMUNICATIONS OF LEASING STAFF AND MAINTENANCE PERSONNEL IN ASSISTING RESIDENTS AND PROSPECTIVE RESIDENTS.
• RESPONDED TO PROSPECTS OF RENTAL PROPERTIES IN PERSON AND VIA DIGITAL PLATFORMS.
• MAINTAINED GUEST CARDS TO DOCUMENT TRAFFIC AND PERFORM FOLLOW- UPS WITH PROSPECTIVE RESIDENTS.
• RESPONSIBLE FOR OVERSIGHT OF LEASING TRAFFIC AND APPOINTMENTS, TOURED THE COMMUNITY, PROVIDED INFORMATION RELATING TO SCHOOLS AND NEIGHBORHOOD. AND ASSISTED WITH THE APPLICATION PROCESS.
• PREPARED POTENTIAL TENANT BACKGROUND CHECKS, INCLUDING REFERENCE LETTERS, RENTAL HISTORY, INCOME VERIFICATION, AND LEASE APPLICATION.
• ESTABLISHED TENANT EXPECTATIONS FOR SECURITY DEPOSITS, PROCEDURES FOR RENT, AND AMENITIES THAT WILL BE PART OF THE LEASE.
• FINALIZED TERMS OF LEASES, GENERATED LEASE DOCUMENTS, COORDINATED MOVE-INS, AND VERIFIED UTILITIES HAD BEEN TRANSFERRED.
• PROPERLY EXECUTED ALL TERMS OF THE LEASE AND TOOK NECESSARY STEPS IN THE CASE OF A DEFAULTING TENANT.
• ENSURED ALL RENTS WERE COLLECTED WHEN DUE, POSTED, AND PROCESSED PROMPTLY, AND REPORTED TO THE CORPORATE OFFICE DAILY.
• OVERSEE PREPARATION OF WEEKLY AND MONTHLY REPORTS FOR THE CORPORATE OFFICES IN REGARD TO BUDGET, TRAFFIC, AND MAINTENANCE.
• PREPARED AND DISTRIBUTED 7-DAY NOTICES AND THOROUGHLY UNDERSTOOD THE ENTIRE EVICTION PROCESS.
• MAINTAINED VENDOR COMMUNICATIONS INCLUDING SCHEDULING, BILLING, VENDOR RELATIONS, AND TIMELY SUBMISSION OF ALL INVOICES TO THE CORPORATE OFFICE.
• ACCOUNTS RECEIVABLE AND PAYABLE.
• RESPONSIBLE FOR MAINTAINING PROPERTY AND LIABILITY INSURANCE. RECEIVED REPORTS OF ALL LIABILITY AND PROPERTY INCIDENTS INCLUDING DOCUMENTATION OF EVENTS AND PHOTOS AND REPORTED TO THE CORPORATE OFFICE IMMEDIATELY.
• REVIEWED LEASES AND RENEWALS FOR ACCURACY AND SUBMITTED THEM TO THE CORPORATE OFFICE ON A TIMELY BASIS.
• PERSONNEL ADMINISTRATION INCLUDING NEW HIRE AND TERMINATION PACKAGES, PERFORMANCE REVIEWS, AND SUBMISSION OF BIWEEKLY PAYROLL TRANSMITTAL.
• SUPERVISED LEASING AND MAINTENANCE STAFF AND HOLDS THEM ACCOUNTABLE FOR JOB REQUIREMENTS.
• PERFORMED REGULAR INSPECTIONS OF PROPERTY INCLUDING, GROUNDS, HALLWAYS, COMMON AREAS, PARKING LOTS, LAUNDRY ROOMS, AND BOTH VACANT AND OCCUPIED UNITS.
• POSSESSES A SOLID UNDERSTANDING OF THE HOUSING CHOICE VOUCHER PROGRAM INCLUDING, INITIAL PAPERWORK, HAP CONTRACTS, UNIT INSPECTIONS, AND REQUESTS FOR RENEWAL INCREASES.
SOFTWARE
• YARDI
• ONESITE
• APPFOLIO
• SAFERENT
• GOOGLE DOCS
• MICROSOFT WORD
• MICROSOFT EXCEL
• MICROSOFT OUTLOOK
• MICROSOFT TEAMS
• ZOOM
LANGUAGES
• ENGLISH
• ARABIC
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