Customer Service Technical Support

MORTON EDMONDS

***** ******* *** *** **** Riverside ca, 92505 949-***-**** ad5xlr@r.postjobfree.com Customer Service/ Technical Support

HIGHLIGHTS & KEY SKILLS

• Team building and managing work environments

• Computer Skills/Microsoft Office/Excel

• Establish effective working relationships

• Great communication skills (oral and written)

WORK EXPERIENCE

Vivint (Installation/Maintenance Technician) – Nov/2022 – Current

• Responsible for arriving to appointments on time, and performing professional installation and maintenance of vivint security and smart home devices

• Run custom wire runs of cat5e and other low voltage wiring

• Perform maintenance and repair on all approved vivint equipment and devices

• Responsible for keeping track of inventory of all vivint equipment on-hand

• Educate customers on how to use our systems and devices in a curteous and professional manor Covid Gap (Various Temp Jobs) – Feb/2021– Oct/2022 Momentum Tv (Installation Technician) – Jan/2019 – April/2020

• Ensured quality installations of home theater systems, tv and monitor mounting as well as smart devices for home and businesses

• Ran custom wiring for commercial and residential construction

• Provided excellent customer service with prompt appointment arrival and professional customer engagement Local 900 (Concrete Mason) – Feb/2018 – Jan/2019

• Worked on various construction sites and private residences performing pre and post concrete work

• Built forms and pre pour supports and structuring

• Finished poured concrete using various mason tools

• Treated and repaired finished concrete

At&t (Technician) - Nov/2015 - Jan/2018

• Responsible for installation and repair of customers telephone,tv and internet services

• Ran custom wiring for home and busniess networks and services

• Educated customers on how to use and operate AT&T equipment and services

• Provided excellent customer service by being punctual and maintaining a professional attitude American Honda (Customer Service/ Technical) - Sept/2014 - Nov/2015

• Received inbound calls from concerned customers about recall and warranty information on their vehicles

• Provided technical assistance for Acura and Honda owners on their audio and navigation systems

• Assisted cuctomers with questions about various electronic and mechanical features on their vehicles Personnel Concepts (Customer Service/retention/Sales) - Oct/2013 - July/2014

• Assisted individuals and corporations with their compliance needs

• Discussed various promotions and products. Empowered to make all decisions regarding accounts and customer needs

• Designed payment options, prepared account analysis and late notices.

• Contacted corporations and small business for quarterly compliance consultations

• Experience in Microsoft Word, Excel, and Outlook

• Outbound calls to businesses who have returned products or cancelled service in an effort to retain them as a customer Business images (Customer Service Rep) – July/2008 – August/2013

• Professional service and assistance to the customers; Receiving orders through phone, email, radio and walk-ins

• Use current WMS systems to check on, shipments, Reports, Priorities, Work Order Flow. Review daily, weekly, and monthly reports for accuracy

• Empowered to handle escalated supervisor calls as a floor lead

• Reviewed Calls for QA, and trained new reps on proper QA protocol The Home Security Store (Customer service/sales) – Dec/2006 – May/2008

• Displayed excellent customer service to individuals and corporations, providing product knowledge and purchasing assistance for customers over the phone, email, or walk -ins.

• Processed and tracked orders using WMS systems.

• Provided administrative support to accounts payable and accts receivable staff.

• Performed related tasks as directed. Knowledgeable in home security programs and installation

• Microsoft Excel, Outlook and Office

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