Customer Service Quality Assurance
Resume:
EDUCATION
SHORELINE COMMUNITYCOLLEGE: CONCENTRATIONS OF AUDIO ENGINEERING; SEATTLE, WA; CONCENTRATION ON NETWORKING, MARKETING CAMPAIGNS MUSIC LAW, LIVE EVENT PREFORMANCES.
SUMMARY OF QUALIFICATIONS
Detailed and performance driven with 10+ years of experience in Customer service, and client satisfaction. Proven track record of meeting company deadlines, satisfying customer needs, and building vendor relationships. Focused on safety, organization, and meeting goals, at the highest level of quality. Encourage group problem solving. Lead by example and encourage companywide, and team communication to find creative Solutions.
ADDITIONAL SKILLS
Communications
Leadership
Physical strength and Endurance
Building and engineering Knowledge
Strong reading and Math Skills
memory/attention to detail
Training
Willingness to Learn
Strong analytical and problem solving
Great with Technology
MS Office
Quality Assurance
Kaizen Processes
Project Organization
EXPERIENCE
Senior Mover
Thumbs UP Moving Labor Aug 2023 – Present
Efficiently and safely transport household goods and furniture between locations.
Collaborate with team members to plan and execute moves, demonstrating effective communication and coordination skills
Maintain a high level of customer service and satisfaction through careful handling of belongings and exceptional service delivery
Maintain high level of physical fitness and stamina to handle demands of lifting and transporting heavy items
Prioritize attention to detail in organizing, protecting and documenting inventory for accurate tracking
Uphold professional conduct, and integrity while fostering a customer friendly environment
Accurately track job length and cost to customers, management and customer service representative
Field Technician 1
Crane Payments Innovation Aug 2022 – Sep 2022
Created and Maintained Client relationships through Attending daily service calls
Encouraged to drive sales through new or extended service contracts
Travel by vehicle daily to client sites
Replace, upgrade, and preform preventative maintenance to company equipment
Address all customer service request within the specified contract response time
Documented all extended periods of service
Regularly communicated and worked with branch employees, technicians, and managers to to satisfy the client’s needs
Maintained vehicle stock and inventory
Prioritized cleanliness upkeep of all company assets including tablet, cell phone, and issued vehicle
Record all corrective actions made for all service calls
Upon completion of calls, requested customers sign acknowledging service was made, followed by optional survey highlighting their overall customer service experience
GENERAL CONTRACTOR
JHB LTD Jan 2014 - 2020
Accomplish daily work assignments and goals as directed by supervisor or Foreman.
Utilize plans and blueprints for day-to-day tasks.
Job entails lifting various tools and equipment, bending, twisting, walking, and reaching for assembly of higher objects.
Use of solvents lubricants and plastics is also required along with the proper safety equipment for the face, hands and ears.
Lighting, and residential low voltage electrical installation.
Follow Low voltage wiring mapping blueprints.
Daily tasks include set up of tools per instructions.
Use of Drills, Drill bits, clamps, fasteners, shims, and lifts are required.
When the job consists of painting various sealants, primers, adhesives, stains, and special finishes are also required.
Tasked with locating work area or job site and determining what parts and or materials are needed to complete all tasks given by supervisor or on instructions.
If parts or materials are not pre ordered or picked up, they must be ordered per measurements and picked up and transported to the job site.
SPIRATION – ASSEMBLER/QUALITY ASSURANCE
Lab Support Jan 2013 - Jan 2014
Assembled, Inspected and tested medical catheter devices in a highly organized and regulated environment.
Responsible for ensuring the quality of products.
Visually inspected, verified, and checked all assemblies for visible defects and size restrictions.
Recorded all data and information accurately on to controlled systems and documents.
Used small hand tools, calipers, measurement equipment, microscopes, and test fixtures in the assembly and inspection stages.
Cleaned, stripped, and chemically treated catheter tubes and medical syringes before being sealed and packaged.
Communicated with supervisors and engineers to resolve process issues and suggest any changes or improvements.
CONTRACTOR, APPRENTICE CONTRACTOR
Davis Construction Jan 2012 - Jan 2013
Remodeled, and renovated various private and commercial homes.
Responsible for carrying out daily itineraries, safely, and on time.
Read blue prints, took measurements, and made precise cuts for installation.
Used various hand tools, and lifted weight up to 100 pounds.
Communicated with other contractors and the site supervisor for improvements or suggestions.
MATERIAL HANDLER
Adecco/Philips Healthcare Jan 2010 - Jan 2012
Provided production support for the assembly of medical devices.
Received and documented incoming material for transport to the proper stock location.
Responsible for the on-time delivery of materials to the correct assembly area.
Filled and checked off specific material orders for the customer.
Inspected all material for malfunctions before delivery.
Responsible for finding and implementing improvements to reduce the amount of material travel time to the customer.
Communicated with team lead and supervisor for any suggestions or improvements Preferred Skills & Experience.
2years electronic Experience.
2years machine maintenance Experience - Customer Service, Support & Satisfaction - Promptly follow oral/written instructions - Proficient in MS Office & technology -Inventory and Data Entry.
REFERENCES
References available upon request.
ad5xke@r.postjobfree.com
7632 150th Pl NW
Stanwood, WA 98292
EDUCATION
SHORELINE COMMUNITY COLLEGE
Shoreline, WA
Audio Engineering (2015)
Continuing education in all areas
KAMIAK HIGH SCHOOL
Mukilteo, WA
Completed coursework towards General studies
High School Diploma (2010)
TOOLS
Microscopes
Micrometers
Drills
Hand Tools
Power Tools
Electrical testers
Wire cutters
Various types of Gages
Sandblasters
Clamps/Tongs
Box Cutters
Latter’s
Pallet Jack
Sanders
Saws
.
SPENCER KIENHOLZ
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