Customer Service Inside Sales

TONI LIDDICK

360-***-**** — Phoenix, AZ - ***** — ad5xk7@r.postjobfree.com

SUMMARY

Accomplished Inside Sales Representative with 20+ years of experience in sales, customer service, and account management. Skilled in quickly building relationships and closing deals with customers. Proven track record of success in meeting and exceeding sales goals and delivering outstanding customer service. My primary objective is to find a remote inside sales/customer service position where I can use my many years of experience to increase revenue for myself and my organization

PROFESSIONAL SKILLS

Phone Skills

Organization

Compassion

Team Player

Email Campaigns

Inside Sales

Communication

Commitment

Goal Driven

Business Support

KPI Determination

WORK EXPERIENCE

Internet Sales-BDC Feb 2022 – Present

Sonic Automotive Remote,

Worked on assigned leads

Met sales targets monthly

Maintained KPI's

Communicated to prospects via phone, email, text and live chat

Managed CRM

Para Educator Jan 2018 – Jan 2021

Lakes High School Lakewood, WA

Developed and maintained positive relationships with students, staff, and families

Monitored student attendance and academic performance

Monitored student progress and provided feedback to parents and teachers

Assisted in the development of new curriculum and instructional materials

Attended staff meetings and professional development workshops

Inside Sales/Account Manager –

Tacoma News Tribune Tacoma, WA

Successfully sold advertising space to a variety of clients, resulting in a 25% increase in overall sales revenue

Developed and maintained relationships with clients to ensure ongoing advertising success

Utilized creative problem-solving skills to resolve customer issues

Coordinated with internal teams to ensure timely and accurate delivery of advertising services

Researched and identified potential clients to expand customer base

Collaborated with design team to create visually appealing advertising materials

Monitored and evaluated advertising campaigns in order to optimize results

EDUCATION

Master’s of Psychology Current

Pacific Lutheran University,

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