Customer Service Data Entry

SL

SONYA LEWIS

ad5xf0@r.postjobfree.com C: 863-***-**** Lakeland, FL 33809

Expert in Microsoft Office Suite as well as Data Entry around 42 words a minute. Exceptionally well at working on multiple systems at a time and always believe in "One call, One fix!" Empathy with accuracy that's how i would describe myself.

Sales monitoring

Product and service knowledge

Customer rapport

Microsoft Office expertise

Training and Development

711 Corporation Lakeland, FL

Assistant Manager

04/2019 - Current

Planned and prepared workflow schedules, delegating tasks for 8-member team.

Delegated daily tasks to team members to optimize group productivity. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Supported sales management initiatives to optimize business development.

Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Directed and led employees, supervising activities to drive productivity and efficiency.

Enforced company policies and procedures to strengthen operational standards across departments.

Trained team of 8 to deliver outstanding customer service, boosting customer satisfaction ratings 35%.

Collaborated with store manager to develop strategies for achieving sales and profit goals. This included creating catch phrases for employees to boost upsales.

Handled all deposits and ensured a shift cash was accounted for and change was available for employees at all times.

Workered closely with shift employees to keep them up to date on current changes so that we remain one of the #1 locations in our region. NCO Financial Group Lakeland, FL

Customer Service Representative

06/2013 - 09/2014

Asked probing questions to determine service needs and accurately input information into electronic systems.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Assisted approximately 35 customers each hour with medical billing questions.

Documented conversations with customers to track requests, problems and solutions.

Summary

Skills

Experience

Delivered service and support to each customer, paving way for future business opportunities.

"One call solutions" to provide the perfect customer service experience. Was the Extended Business Office for 5 hospitals through out the U.S. needing to know demographics of hospitals and assisted in directions to facility that was being portrayed at the time.

Upheld privacy and security requirements established by HIPPA regulatory agencies.

Florida Independent Delivery Service

Lakeland, FL

Administrative Assistant to Fleet

Manager

09/2006 - 11/2010

Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products. Reported maintenance and repair needs for transportation vehicles and equipment.

Kept full inventory of all parts needed to repair trailers and yard equipment.

Generated daily work orders of all parts and labor used in the shop for the day for approximately 12 mechanics.

Created and enforced policies and procedures for entire D.O.T. Safety team.

Managed day-to-day shipping and receiving, typically overseeing more than 15 to 20 packages in 24-hour period.

Provided excellent service and aĴention to customers when face-to-face or through phone conversations.

Demonstrated self-reliance by meeting and exceeding workflow needs. Handled all delegated tasks, including D.O.T. files and all travel plans for the Fleet Manager.

ICT Group Inc. Lakeland, FL

Customer Service Associate

11/2001 - 09/2003

Reviewed account and service histories to identify trends and issues. Created competitive sales games which motivated a team of 30+ employees to increase weekly sales of AOL new service accounts by 15%. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Performed IT related issues whenever needed.

Processed customer account changes, using Windows software. Documented conversations with customers to track requests, problems and solutions.

Polk State College Collegiate High School Lakeland, FL Associate of Arts in Business Administration

05/2000

Florida Metropolitan University Lakeland, FL

Massage Therapy Degreee in Massage Therapy

02/2006

Education and Training

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