Active Directory System Engineer

Derrick Hopkins ad5xam@r.postjobfree.com ph.757-***-****

Career Summary

Mr. Derrick Hopkins is a IT System Engineer with 15+ years of experience supporting Windows Desktop/Systems. He has experience with Microsoft UC technologies like Lync, Skype, Skype for Business, Teams. Derrick has managed VMWare networks with Citrix,VCenter, Active Directory, Avid, Azure AD, and Cloud-based Active Directory for more than 11,000 users utilizing PowerShell and Python for scripting. He has also supported Office 365 with the installation and configuration as well as created accounts to assist in user data migration. Derrick is flexible with his schedule and is available to start immediately.

Highlights:

●Supported both hardware and software issues in a Windows environment with a little MAC experience

●Used Aspera and VEEAM as a Backup system.

●Provided support for Windows, MS Office 365, and Active Directory as well as supported MDM on Android and iOS systems

●Setup MFA VPN system, VMware VDI system for 11000+ users and worked in Hybrid environment for

cloud-based Exchange systems in Office 365.

●Worked with Service Now, Jira and Confluence tools for ticketing solutions.

●Experience with MS/Identity and access management services (Active Directory, ADFS, PKI)

and Exchange Messaging.

●Jira and Confluence administration

●Experienced with OKTA

●Administered unified communications for enterprise users

●Maintained AD based system with 4000+ users across multiple locations and domains.

●Solid experience writing scripts from scratch utilizing Python, PowerShell, PHP, Perl, and more.

●Excellent communication and interpersonal skills.

●Experienced with SSO (Azure)

●Experienced with RBAC (Role Based Access Control)

●Advanced understanding of Active Directory and Custom Group Policies while working at both Vubiquity & Dine Brands.

●Administered VMWare ESXI, VCenter based virtual machine(VMs)

●Created and administered multiple Azure cloud based virtual machines (VMs)

●Used azure to build cloud based tools to assist in monitoring systems

Technical Skills

Systems:

Microsoft Suites, Windows 7/8/10, Mac OS, Android, iOS

Hardware:

Desktops, Laptops, Printers, Scanners, Projectors, Mobile devices, Tablets, Routers, Modems, Telephone Systems

Software/Applications:

Microsoft Deployment Toolkit, Windows, Excel, Word, Azure, Jira/Confluence Administration, VMWare, AWS, Aspera, Avid, Docker, SQL, VMWare, OKTA, PowerShell, Linux/Unix, PHP, C#, C++, PERL, Python, Network Management, Service Now, VDI, A/V, Wired and Wireless

Networking:

VPN, Active Directory/LDAP, DHCP, DNS, Cisco UCS

Professional Accomplishments

Alta Hospitals (for R4 Systems)

Systems Engineer (May 2023- November 2023)

Managed Virtual Servers with VCenter

Remediated systems for remote users

Worked with offshore workers to clear help tickets

Installed and configured security software

Storage management on virtual servers

Administered Cisco UCS systems and storage

Administered SSO

Knight Law (for SIA Network) Feb 2023 - April 2023

Systems Engineer

●Managed Citrix VDI Systems

●Managed Microsoft O365

●Remediated computers for multiple users

●Imaged user systems

●Installed and configured MDM software(Intune)

●Used Powershell to remotely manage Azure VMs

●Administered UCS systems

●Administered Intune

●Updated Citrix Systems

Amgen (for SMCI) April 2022 - October 2022

Systems Engineer

●Managed Fortinet VPNs

●Remediated IC computers for multiple campuses

●Imaged IC systems

●Installed and configured security software(CrowdStrike)

●Used Powershell to remotely bring systems into compliance

●Windows Server 2019 Migration

●Citrix Systems

United Talent Agency (for Forward Progress Staffing) October 2021 - March 2022

Systems Engineer

●Managed Azure Active Directory Network with 4000+ users

●Managed O365 Exchange environment

●Managed Fortinet VPNs

●Deployed Azure Websites

●Deployed Docker Linux servers

●Used GitHub to collaborate in development

●Administered MySQL and MongoDB databases

●Built cloud based tools in Azure to assist in monitoring systems

●Administered Intune

Los Angeles Metro (for Pi Technology) December 2020 – April 2021

Network Consultant

●Managed Azure Active Directory Network with 11000+ users

●Used PowerShell to inventory users and groups

●Managed Hybrid Exchange Environment

●Created shared mailboxes and distribution lists

●Managed MFA VPN Systems

●Administered SSO

●Managed VEEAM based backup systems

Dine Brands (for B2B Staffing) July 2019 to September 2019

Migration Specialist

●Migrated 250+ PCs to Windows 10

●Used Microsoft Deployment Toolset and PXE network boot to create OS image and deploy Windows 10 (v1903) from scratch

●Used Skype for Business (Lync) to facilitate installation and inventory of remote user systems

●Used Office 365 to assist in user data migration

●Deployed Ivanti software to track updates and implement security patches

●Administered Active Directory Updates using PowerShell scripting

●Managed GPO for users

●Administered SSO

Vubiquity (for Robert Half) October 2018 to July 2019

System Engineer

●Used Office 365 to assist in user support functions

●Created and maintained network infrastructure for local and remote offices

●Used PowerShell Scripting to facilitate inventory and upgrades of systems

●Performed Linux management and programming (Python, BASH) to automate functions for clients to transfer video files to cloud based destinations

●Maintained Active Directory and users/roles across multiple internal domains with over 500+ users

●Supported local and remote network users

●Debugged, troubleshot, and isolated software problems and offered strategic advice regarding identified issues for future development

●Administered and maintained Windows (7,10, Server 2012) and Mac (OSX) systems

●Administered Linux (Debian, Centos, Ubuntu) servers

●Performed Windows Server security patching and configurations

●Used Skype for Business and administered Office 365-based Teams set up throughout multiple domains

●Performed VPN-based network management for remote connections to servers for worldwide development teams

●Performed email administration via Mimecast

●Performed Jira and Confluence administration

oJira Upgrade

oConfluence Site setup

oUser administration

●Identified parameters, structure, and critical test components

oWrote, updated, design cases, as well as procedures and reported results

●Developed admin systems using Jira REST API

●Worked from requirements, developed, maintained, and updated test requirements and design

●Supported 30+ VMWare based servers and client virtual desktops (Windows Server 2016)

●Supported migration activities of custom software applications from Windows 7 to Windows 10 platform

●Maintained Office365 accounts and services via online Azure based Active Directory

●Used Docker to create Linux server container instances

●Supported implementation, creation, enhancements, and modifications to test cases, procedures, scripts, and code

●Administered unified communications for enterprise users

●Integrated Microsoft Office 365 Skype for Business and Microsoft teams

●Gained strong experience with software programming languages (C++, C#, Python, PHP)

●Managed GPO for users

●Transfer files using Aspera and Media Shuttle

●Used Aspera in a Linux server environment to transfer file at high speed across the network.

IBM/AT&T, Pasadena CA 2018 (for Artech systems) October 2018

Desktop Support Representative

Supported end users on Microsoft Windows desktop and laptop systems remotely

Reimaged devices with latest OS

Utilized SCCM Configuration manager

Administered Active Directory accounts/ Domain Services

Innovative Dimmers October 2017 to February 2018

System Administration

●Used Office 365 to assist in daily user support

●Created and maintained network infrastructure for local and remote offices using Ubiquity and Cisco hardware

●Administered and maintained Windows and Mac systems

●Administered AWS based file storage service for online backups

●Installed multiple VMWare ESXi based virtual servers using Windows Server 2012

●Performed Windows Server configuration and security hardening

●Performed VPN-based network management for remote connections to servers

●Administered Office 365 based email services for the company

●Monitored anti-spam email services and Symantec internet security

●Administered Microsoft unified communications for local and remote users

●Installed and configured MySQL databases to aid in inventory tracking

●Facilitated exchanges between offices using Microsoft Teams

Gourmet Gang June 2006 to October 2017

System Management/Administration

●Developed custom sales and inventory software handling customers for all locations

●Created database and accounting software utilizing MySQL, PHP, Sesame, and Excel

●Developed and launched successful customized E-Commerce System that integrates with existing inventory and accounting applications

●Administered company website, servers and developed online employee, event management, and sales reporting applications

●Supported IT needs of end users and management

●Monitored anti-spam email services

●Resolved mail routing issues via network configuration and software

●Performed Windows Server 2012 administration and deployment

●Created documentation and training programs for new systems

●Deployed retail and E-Commerce software systems to multiple locations

●Maintained DNS server for company intra and internet

●Installed and monitored network using Symantec Endpoint

●Used BASH and other scripting languages to assist in server maintenance and backup

●Used GitHub to aid in development

●Administered Linux (Redhat, Centos) servers and Mysql databases

●Used AWS based file services for backup and restoration projects

Omega Communications January 1999 to June 2006

Programming and Web Development

● Developed a wide range of ecommerce and database driven applications for clients of Omega Communications

● Used Github to aid in development

● Administered Linux(Debian, Redhat) servers and MSSQL, MYSQL databases

●Created in-house software to aid in employee management and communication

●Worked with APIs from Amazon, UPS, USPS to integrate third-party systems with customer websites

Education/Certifications

IT Support Certification Google 2020

Microsoft Certified Azure Fundamentals 2021

AWS Cloud Practitioner Essentials 2021

Norfolk State University 1995 to 1997

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