Customer Service Representative

Location:

St. Louis, MO

Posted:

May 25, 2024

Contact this candidate

Resume:

Loretta Connor

**** ****** *** **.

Columbia, MO 65202

PHONE: 573-***-**** E-MAIL: ad5x9r@r.postjobfree.com

EDUCATION

Bachelor of Science (Education) Completion: 05-1976

Lincoln University

Jefferson City, Missouri

High School Diploma Completion: 05-1972

New Franklin High School

New Franklin, Missouri

CERTIFICATION

FEMA (Emergency Management Institute)

State of Missouri – Dept. of Social Services – Family Support Division Staff Council

RELEVANT EXPERIENCE

Collector Office Specialist October 2020 - October, 2020

Boone County Government Center

801 E. Walnut St., Room 118

Columbia, MO 65201 573-***-**** (Crystal Desilva)

Collected monies for property taxes and dispersed receipts. Updated demographics of clients as needed in the specialized computer programs. Handled mail in payments as well as other clerical duties as assigned.

Customer Service Representative January 2020 – April 2020

H&R Block, Crossroads West Shopping Center

2101 W. Broadway, Ste C.

Columbia, MO 65202 573-***-**** (Ronald Ulrich)

Acted as a receptionist by greeting, scheduling and checking in clients for tax assistance with a tax professional. Provided cash handling for services rendered and other administrative duties as assigned.

Administrative Support Assistant August 2016 – May 2019

City of Columbia – Public Health & Human Services

1005 W. Worley

Columbia, MO 65202 573-***-**** (Janet Dutton)

Provide administrative support to assigned City department, including clerical, receptionist, customer service and financial administration duties. Ensure information is properly disseminated to customers and department staff.

Customer Service Representative January 2016 – April 2016

H&R Block, Crossroads West Shopping Center

2101 W. Broadway, Ste C.

Columbia, MO 65202 573-***-**** (Ronald Ulrich)

Greeting customers, preparing tax paperwork, handling cash drawer and other general office duties as assigned.

Office Support Assistant II June 2015 – November 2015

University of Missouri, English Department

114 Tate Hall

Columbia, MO 65201 573-***-**** (Sharon Black)

Answering phone calls, responding to department requests, scheduling appointments for Academic Advisor along with other administration duties as requested.

Eligibility Specialist May 2014 – April 2015

Department of Social Services

205 Jefferson St., 1st Floor

Jefferson City, MO 64801 573-***-**** (Norma Skelton)

Assisting clients in establishing eligibility for food stamps, child care and TANF Benefits (Temporary Aid to Needy Families)

Paternity Technician November 2000 – May 2014

Department of Social Services

1500 Vandiver

Columbia, Missouri (Office then moved to Jefferson City, MO)

205 Jefferson St., 1st Floor

Jefferson City, MO 64801 573-***-**** (Norma Skelton)

Analyzing and reporting paternity results to the Prosecuting Attorney’s Office in order to establish legal paternity.