Call Center Inbound

Malapeng

Precious Malebe

A mature, innovative, and hardworking individual. A self-starter who can follow instructions and a fast learner who can work with minimal supervision. Can equally work alone or as part of a team. A reliable individual who has the ability to meet deadlines and ensures to perform to the highest standard possible. With superb communication skills and can easily engage in conversation with anyone, building rapport and asking questions in order to get a better understanding of their needs. Can communicate effectively with people from different background and would be an asset to any employer who values loyalty, dedication and responsibility. Has a warm way with people, and is more than able to meet expectations in terms of efficiency, accuracy, timeliness and professionalism of service EMAIL: - ad5x90@r.postjobfree.com

MOBILE: - 078-***-****

LOCATION

31442 Impela Street, Tsakane,

Brakpan, 1550

Malapeng Precious Malebe

Personal Profile Educational Qualifications

In-depth knowledge of Microsoft Office & other applications.

Effective networking techniques and outstanding interpersonal skills.

Always maintains a positive and consummately professional demeanor, with ability to instill the trust and engagement of others.

Can easily build rapport with customers, vendors, and stakeholders.

An unwavering commitment to service, with the ability to build productive relationships, resolve complex issues and win loyalty

An ability to handle the pressures arising from having to meet deadlines and targets.

Fluency in English Language with a strong ability to remember. Work Knowledge & Skills

Nationality

South African

Gender

Female

Date of Birth

16 March 1994

Civil Status

Single

Criminal Records

None

Languages

English, IsiZulu, Sepedi & IsiNdebele

2015 National Certificate in Mechanical Engineering (Fitting & Turning) Level 4 CN Mahlangu FET College

Computer Skills

Microsoft Office

Internet & Email

Grade 12, National Senior Certificate

Reshogofaditswe Secondary School

2012

Personal Skills

References

Self-Starter

Team player

Problem solving

Decision making

Communication skills

Time Management skills

Work Experience

Other Skills

Telephone Skills

Customer Service

Filing & Records Management

Administrative Support

Reports & Spreadsheets

Data Entry

Nomsa Mbatha

Team Leader

Mixtelematics Africa

Tel: - 083-***-****

Customer Care Consultant

Mixtelematics Africa

May 2017 – Current

Major Duties

Logging DE Installations and reinstallation cases.

Logging repair cases for trackers to be repaired.

Data capture on the system

Managing all customer issues and resolve all complaints effectively.

Managing all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.

Developing and maintaining professional relationship with colleagues and stakeholders to provide exceptional customer care services.

Analyzing customer requirements for tracking units and providing consultation to select appropriate product.

Preparing documents for individual accounts and associate customer interaction and ensure follow up on all pending issues.

Developing and maintaining effective relationship with customers.

Monitoring all customer calls, analyzing problems for products and services and ensuring optimal solutions.

Maintaining knowledge on order status and inform customer on same. Santharie Govendor

Cancellation Manager

Mixtelematics Africa

Tel: - 082-***-****

Fleet Scheduler

Mixtelematics Africa

August 2016 – April 2017

Major Duties

Scheduling maintenance of tracking units

Amending the charges of units installations

Booking with the fitment Centers and clients

Meeting with clients for booking of tracking installation and giving them the charge amounts.

Responding to client queries and providing assistance to customers.

Contact this candidate