Security Officers Operations

William Allen

Poteet, TX ***** 830-***-**** ad5x88@r.postjobfree.com

Summary

I have served in a leadership capacity for 17 years, providing thoughtful, structured, intuitive and resourceful guidance and support to numerous security officers and SOC operators. My results driven work ethic and intricate detail to quality performance further extends my commitment to "lead by example", demonstrated in my personal behaviors.

Key Skills

Physical Security

Customer Service

Leadership

Problem Solving

Fast Learner

Work Well under pressure

Experience

ASSET PROTECTION SPECIALIST III 07/2006 - Present

City Public Service Energy (CPS Energy) - San Antonio, TX

Efficiently managed a team of six corporate security officers.

Oversee daily operations of the security operations center with focus on ensuring that alarms are investigated and remediated promptly.

Educated, coached and guided security operations center operators and field security officers to promote compliance with security policies, processes and best practices to achieve company and personal goals.

Created and implemented post orders for site guards.

Trained new security officers, reviewed training performance and provided approval for SOC assignment.

Assisted CPS Energy investigators with investigations including reconnaissance and video footage retrieval to create a timeline of events.

Conducted site risk and vulnerability assessments.

Collaborated with numerous CPS Energy business units to resolve security related issues

Coordinated with local law enforcement to investigate active and inactive scenes.

Partnered with CPS Energy management and security contractors to ensure the safety and security of CPS Energy personnel and properties.

Quality insurance of MYID tickets for rejection or approval of access control.

Processing and creation of badges for new and existing employees and contractors.

Support field representatives and managers that require assistance in processing their personnel.

CORPORATE SECURITY OFFICER 07/2006 - 02/2007

City Public Service Energy (CPS Energy) - San Antonio, TX

Security operations center (SOC) operator

Monitored security software, including alarm system and surveillance cameras.

Investigated and actioned security alarms.

Dispatched local law enforcement when necessary.

Verified employment of CPSE personnel who have misplaced their badge.

Directly worked with our security contractor supervisor to ensure all field posts were appropriately staffed.

Collaborated with numerous business units to resolve security related issues, including dispatching of emergency services.

MERCHANDISE UNLOADING SUPERVISOR 07/2000 - 07/2006

Walmart - San Antonio, TX

Efficiently supervised a team of eleven unloaders.

Educated, coached and guided my team to promote a happy, safe work environment.

Ensured trucks were unloaded in a timely manner to not delay daily operations.

Worked directly with store management and department managers to effectively receive required items.

Communicated with our distribution center to change/cancel an order.

MERCHANDISE UNLOADER 10/1995 - 07/2000

Walmart - San Antonio, TX

Unloaded store merchandise from the delivery trucks.

Loaded the merchandise onto pallets and moved the pallets to the store floor.

Helped stock merchandise when the stockers were short-handed.

Assisted customers if they had questions.

UNITED STATES AIR FORCE RESERVES 10/1993 - 09/2001

Security Forces / Military Police

Education and Training

Sidney Lanier High School - San Antonio, TX High School Diploma

06/1993

Certifications

Level III Commissioned Officer

Level IV Personal Protection Officer

CPR/First Aid

OSHA

Interests

Hiking, Fishing, Working Out, Spending time with family and friends.

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