Data Entry Customer Service

KELSEY PIKE

Mount Vernon, OH ***** 740-***-**** ad5x5o@r.postjobfree.com

SUMMARY

Recently graduated non-traditional student inspirited with a passion for engaging challenges and opportunities to gain specialized knowledge. A lifelong learner embedded with resilient work integrity, adaptable nature, and noteworthy interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills that contribute to company growth and success. SKILLS

Clear Communication

Attention to Detail

Courteous and Professional

Customer Service

Data Entry

Record and File Management

MS Office/Computer Skills

Team Collaboration

Management Support

Cash Handling

Workplace Safety

Product Merchandising

Case Management

Community & Resource Referrals

Trauma Informed Care

Framework

Diversity, Equity, Inclusion

EXPERIENCE

12/2023 to 04/2024 Live Merchandiser

National Garden Service Upper Sandusky, OH

Creating and displaying a variety of outdoor plants Creating and maintaining product displays

Ensuring proper signage is in place

Maintaining a safe and clean display area

Removing and recording expired plant material

Positively interacting with customers

Building working relationships with Krogers staff

Using workplace mobile applications for detailed and timely documentation and daily report logs

08/2022 to 09/2023 Parent Partner

Specialized Alternatives for Family & Youth (SAFY) Support and assist local parents currently involved with Child Welfare with active open cases to achieve safe and timely reunification Use lived experience to make genuine connections with parents enmeshed in the system

Support and facilitate the completion of family case plan Community public speaking and advocacy

Knowledge of current available resources

Peer support skills

Active and Empathetic listening

Knowledge of legal lexicon and formal processes/ timeline relating to child welfare

Participation in listening sessions and community outreach groups Various lectures and presentations supporting furthering education Online coursework portion of e-based academy web learning complete for Peer Support certification through OHMAS Completion of 2023 Build A Better Future workshop

Participation in various learning collabs partnered through the QIC-R, University of Maryland, University of Kentucky

Participation in 2023 Iowa Parent Partner Summit.

10/2020 to 08/2022 Sales Associate

Goodwill Industries Mount Vernon, Ohio

Former full-time employment

Primary cashier

Counting in drawer at the beginning of shift and at close Checking out customers

Applying discounts

Maintaining clean area behind and around registers Addressing questions and selling items from Goodwill's New Furniture section

Putting away carts of housewares and rack of clothing Processing donations in back of clothes and otherwise Making up donation receipt slips

Pricing housewares and clothing to go out on the floor. 03/2020 to 10/2020 Logistics Associate

Harbor Freight Mount Vernon, Ohio

Former Part Time employment

Logistics team member

Daily hours 4am to 8am, except truck days which were 8 hours Printing out the replenishment sheets for the day and completing them in 4 hours or less

Pushing the cart of filled items to their correct location on the floor Completing scheduled price changes on a store wide scale with the rest of the logistics crew, with care to items marked Clearance or Instant Savings

Answering customers questions about our members only deals and promotions as well as highlighting the benefits of Inside Track Club annual paid membership

Being present for truck days, unloading large deliveries and incorporating them into the storeroom.

Mental Health Associate

09/2015 to 06/2016 Ohio Hospital of Psychiatry Columbus, Ohio Patient admissions and discharges

Processing patient inventory

Maintain close contact with patients

Complete all Q15 checks on patients and all related paperwork Monitoring and taking patient's vital signs (blood pressure, temperature, pulse

Lead therapeutic and recreational activities and groups Consult with doctors and mental health professionals as part of a team that includes social workers and therapists

If patients become physically violent, MHAs must be prepared to utilize CPI restraint training, and promptly complete an incident report Inventory of hospital supplies

Help patients with daily living routines, such as eating, dressing, bathing, and pericare.

08/2014 to 01/2015 Instructor's Assistant

Gigglenastics Mount Vernon, Ohio

Part time and volunteer work

Working with kids enrolled in gymnastics class ages 3-12 Assisting with gymnastics routines and supervising open gym sessions Modeling and demonstrating different exercises to students (i.e Toe touches and pikes)

Helping children on the various pieces of equipment Running local errands for manager

Managing front desk

Assistance with scheduling

Cleaning, vacuuming, and sanitization of gym floor and all equipment Assisting with performances and pre rehearsals

Shooting photographs and developing prints of class time and open gyms for promotional and decorative uses.

10/2013 to 03/2014 Egg Packer

Trillium Farms Johnstown, Ohio

A physical and very fast-paced position

Continual lifting of egg cartons and boxes that typically weighed 5-35 lbs

From conveyer belt

General sanitation and detailed cleaning of machines every night that involved lying under heavy duty machinery and cleaning in often cramped spaces

Packing the eggs

Inspecting dates

Making (folding) large boxes

Putting correct labels on boxes

Helping coworkers nearby on the line if they needed assistance Cleaning and scraping up fallen eggs from floor

Mopping floor.

06/2010 to 01/2014 Waitress/ Busser/ Hostess

Fiesta Mexicana Inc. Mount Vernon, Ohio

Served food and drinks to customers

Waited on tables

Separated and made checks

Greeted and sat customers

Cleaned and cleared tables

Checked out customers at register

Handled money transactions

General restaurant cleaning and maintenance

Cleaned bathrooms each morning

Brought chips to tables

Served drinks from the bar area

Ran errands for manager occasionally

Customer service

Taking back food if need be

Calling cab for customers.

EDUCATION AND TRAINING

05/2024 Bachelor of Arts: Psychology & English-Creative Writing Concent. Ohio Wesleyan University Delaware, OH

05/2010 High school Diploma

Mount Vernon High School Mount Vernon, Ohio

Honors: Graduated with Honors

ACTIVITIES AND HONORS

*Relating to Child & Family Serving Systems*

Child Welfare New Worker Orientation

“Recognizing Abuse, Neglect, and More” Training Webinar -Ohio Job & Family Services

Committees related to Child Welfare

Community Response Guide Meetings (CRG) - Mandated Reporter Practices

Strengthening Ohio Relationships - Primary & Resource Family Subcommittee

‘Language Shift' Staff Meetings – Hosted by Franklin County Children Services Committee – OH

Community Partnerships for Protecting Children

Ohio Listening Sessions with Melissa Palmer – Topic: (AP) “Alleged Perpetrator” (web)

Iowa Parent Partner Summit - Annual Conference – Des Moines, IA Participation with Clinical Coordination

Monthly Group Supervisions -under SAFY State Director Tonya Brooks- Thomas

Community Volunteering

Serving Lunch at The Main Place (Mt. Vernon, OH)

CERTIFICATIONS

Build A Better Future (BABF) Complete Two-day Certification Training Columbus, OH, September 26, 27, & 30, 2022. Credit 18 CEUs OHMAS E-Based Academy Peer Recovery Support - Peer Recovery Training Modules – Online

DEI: Inclusive Workplace Training - Diversity, Equity, Inclusion Cohort 2

(SAFY) – OH

CIT: Back to Basics Series: “Care Plans” - SAFY Clinical Innovation Team QIC-R Storytelling/Strength-Based Language - Training Events with Toni Donnelly – OH

Getting to the Heart of the Matter - QIC-R Virtual Family Engagement Strategies

Supporting Partnerships and Reunification - ABA Center & Plummer Youth Promise Webinar

Ohio Peer Parent Support Professional (PPSP) - 2-Day QIC-R Training -OH Yoga Team Activity (Gahanna Center) - Mindfulness Training -OH Workplace Professionalism - SAFY Office Training – OH Ukeru Refresher Course - De-escalation Tactics – OH Greenlight Improve - Team Collaboration Training – OH WEBSITES, PORTFOLIOS, PROFILES

•“Tales From the Shaker” Ep. # 19 - Podcast Episode with Davia Stevenson ft. Dr. Charisse Penn & PP Kelsey (October 14, 2022) – Participants discuss the launching of the new multi-county POP

(Partnering with Ohio Parents) program https://podcasts.apple.com

/us/podcast/tales-from-the-shaker-ft-dr-charisse-penn-and-kelsey

/id1590246086?i=100**********

REFERENCES

References available upon request.

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