Customer Service General Merchandise

Michele A Duck

*** * ********* ** #** Mesa AZ ***08 320-***-**** ad5x0v@r.postjobfree.com

Professional Summary

Retail Mangement with over 15 years of successful Merchandising and People Management CSR CHAT CUSTOMER SERVICE INTOUCHCX 1/24 - 4/24

Customer Service Via Chat – Returns, missing packages, item location. WALMART OPD PICKER 9/23 - 01/24

Assemble in a timely and accurate manner an order for customer pickup or delivery. SAS RETAIL RESET TEAM 06/23 - 09/23

Adding or deleting new/old products according to company guidelines. Fry’s General Merchandise Asst. Mgr. 06/17 - 01/23

Interacted with vendors, store managers, and other associates to maintain merchandising directives.

Increased customer satisfaction by resolving any issues.

Worked with training program for newly hired employees to familiarize them with company policies and procedures as well as their specific job responsibilities.

Completed necessary Daily and Weekly tasks as assigned by the company to keep track of inventory and shrink.

Reset Seasonal Area as needed to represent the coming holiday.

Responsible for Apparel, Cosmetics and Home Sections of the Store. I also served as the safety coordinator for 1.5 years.

MILLS FLEET FARM CSR GARDEN CENTER 02/16 - 04/17

Assisted Customers with a variety of products by explaining their unique features and instructing on how to use them properly.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.

Skills & Abilities

· Excellent Interpersonal and communication skills

· Poised under pressure

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