Project Management Software Training
Resume:
Charles W. Hunter
Coatesville, IN 46121
Cell 317-***-****
Email – ad5wyu@r.postjobfree.com
Career Summary
Offer extensive hands-on and supervisory experience supporting and training end-users of various software and hardware platforms.
Managed team of implementation consultants and support call centers.
Employment
Allscripts
POA - Premier Outcome Analysis Raleigh, NC 2015 – 2018 Retirement
● Assigned to all of Allscripts premier accounts in New York, New Jersey & New Hampshire.
● First contact for any software or hardware problems.
● Visited all accounts twice a year to confirm they were using our software to it’s full capabilities. Kept clients up on all new enhancements.
Allscripts Raleigh, NC 2013 – 2015
Product Expert
Train existing Implementation staff on new software
Lead for company’s largest client to migrate to new software
Allscripts Raleigh, NC 2011 – 2013
Associate Manager
Manager of team of 15-20 Implementation Consultants
Lead, train and help develop expert consultants
Project management
AllscriptsMisys Raleigh, NC 2005 – 2011
Senior Implementation Consultant
Project Management
Manage software installation at new client sites
Software training
KeyMedical Software Inc. Lebanon, IN 2003 – 2005
Manager of Support and Training
Manage software installation at new client sites
Software training
Software/Hardware support
In-house network administration
Ann Arbor Computer Ann Arbor, MI 2001 – 2003
Support Specialist
Installation and support of software for airline baggage handling
Software training
Hardware installation
In-house network administration
VitalWorks (Prism Data Systems) Lebanon, IN 1998 – 2001
Software Support and Training Supervisor
Supervision of software support and training personnel
Installation, training and support of physician clients using electronic medical records software
Software design and testing
Quality control
Database management
Hardware installation, maintenance and upgrading
Milhon Travel Plainfield, IN 1996 -1998
Travel Agent
In-house automation specialist
LAN support
Booking corporate and leisure travel
Northwest Airlines Tampa, FL 1992 - 1996
Reservations Sales Agent/Supervisor
Supervision of reservation sales agents
Resolution of customer complaints
PARS/Worldspan Indianapolis, IN 1989 – 1992
Automation Coordinator
Assistance to sales department in closing sales of systems
Designed implementation programs for converting travel agencies to new system
Training of travel agency owners and staff in use of software
Negotiated renewal contracts
Marketed system to potential clients
Northwest Airlines New York City, NY & Tampa, FL 1979 – 1989
Reservation Sales Agent
Performed telephone reservation sales
Acted as temporary supervisor
Worked special desks including domestic rates and group reservations
Education
Pace College New York City, NY 1972 - 1975
Completed two years, approximately sixty credits as an accounting major
University of South Florida Tampa, FL 1983 - 1985
Completed one year, approximately thirty credits as a business administration major.
Wave Technologies International St. Louis, MO 1995 - 1997
Completed one year in class training for Microsoft network systems and software applications
A+ certification classes
New Horizons Computer Learning Center Indianapolis, IN 1999 - 2000
MCSE Certification for Windows NT/Windows 2000
MCP+I Certification IIS, Exchange and Active Directory
Military Service
U.S. Army 1969 – 1970
Drafted and served in Vietnam for fourteen months
Received an honorable discharge
U.S. Army 1975 – 1977
Enlisted in new volunteer army
Received an honorable discharge
References Available upon Request
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