Customer Service Representative
Resume:
Debra (Debbie) DuPree
Debbie
Phoenix, AZ *****
ad5wxn@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Russell Tobin & Associates - Contract to Hire - Tempe, AZ October 2023 to January 2024
Worked at ACCS AMAZON candidate connection services helping people who are applying to AMAZON for jobs in warehouses are delivery stations or sorting centers responsible for personal accounts, resetting password, relaying information giving instructions. Customer Service Representative
CLI (Certified languages International) - Phoenix, AZ June 2020 to December 2022
Certified languages internationals I worked there finding and connecting interpreters to our clients mostly medical and legal clients but some random clients also I answered about 150 calls a day. Also did data entry and worked remotely from home for one and a half years after the pandemic hit. Customer Service Representative
Public Partnership LLC and Consumer Direct Care Network - Phoenix, AZ January 2019 to January 2020
Answer 100 calls a day for relatives taking care of family members and getting paid for it through Medicare Medicaid and public partnerships was a payroll company. I worked on two screens and eight programs.
Customer Service Representative
Public Partnership LLC and Consumer Direct Care Network - Phoenix, AZ January 2019 to January 2020
Answer 100 calls a day for relatives taking care of family members and getting paid for it through Medicare Medicaid and public partnerships was a payroll company. I worked on two screens and eight programs.
Customer Service Sales Specialist
Ring Video Doorbell - Phoenix, AZ
February 2019 to July 2019
Answered phones, made sales, took information from customers I worked 4 days a week 10 hrs a day. Volunteer Caregiver
American Society for Prevention of Cruelty to Animals - Kansas City, MO 2006 to 2008
Provided basic care services for animals waiting for adoption, including grooming, bathing, walking, and general
Sales Associate
Kohl's - Shawnee Mission, KS
2002 to 2003
• Interacted with customers daily in the jewelry department, answering all customer questions and completing sales.
• Performed daily inventory of jewelry department and secured product in store safe.
• Appropriated inventory when new product arrived in store and ensured all items were placed in proper areas for display or storage.
Family Caregiver
Father - Lansing, KS
1994 to 2002
Placed fully in charge of looking after a bedridden Father. Responsible for welfare, finances, as well as the cleanliness and upkeep of the household.
• Managed financial assets and responsibilities, including medical bills, taxes, and other monthly expenses.
• Changed bed sheets regularly and always made sure the space was fresh and comfortable.
• Procured all necessary items such as food, medicine, and hygiene products and kept all items stocked for emergency use.
Head Cook
Green's Restaurant & Bar - Leavenworth, KS
1993 to 1995
• Prepared menu to allow for a variety of cuisines for customers to order.
• Supervised up to 3 staff members, and delegated all tasks to ensure well-functioning kitchen.
• Procured ingredients for kitchen regularly and maintained inventory of all produce, meats, dry goods, and other kitchen necessities.
• Ensured cleanliness of kitchen area daily and inspected for adherence to company standards, as well as state and federal regulations for restaurant sanitation. Education
High School Diploma
Lansing High School - Lansing, KS
1980
Skills
• Care Giver
• Animal Care
• Microsoft Office
• Microsoft Outlook
• Customer Service Skills
• Communications
• Fashion (10+ years)
• Windows
• Communication skills
• Customer service
• English
• Computer skills
• Microsoft Office
• Organizational skills
• Cash handling
• Upselling
• Phone etiquette
• Order entry
• Microsoft Outlook
• Office experience
• Financial services
• Customer support
• CRM software
• Outbound calling
• Time management
• Front desk
• Data entry
• Management
• Telemarketing
• Call center
• Salesforce
• POS
• Basic math
• Sales
• Analysis skills
• Quality assurance
• Mobile applications
• Continuous improvement
• Training & development
• Typing
• Multi-line phone systems
• EMR systems
• Front desk
Certifications and Licenses
Driver's License
October 2019 to October 2027
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