Security Guard Customer Service
Resume:
Valencia Howard
Milwaukee, WI ***** • 414-***-**** • ad5wuc@r.postjobfree.com
Professional Summary
Dedicated individual with an array of experience specifically in the customer service area. Driven, reliable and consistent in work related tasks showcasing efficiency and accuracy while maintaining excellent customer satisfaction.
Skills
Customer service
Sales
Typing
Securit
Windows
Tax experienced
Computer skills
Communication skills
Front desk
Customer support
Microsoft Office
Work History
Security Guard, 06/2023 to 02/2024
Allied Universal
Locked doors and gates of entrances and exits to secure buildings Answered alarms and investigate disturbances
Monitored and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences Patrolled industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Security Guard, 11/2022 to 06/2023
Titan Security Group
Locked doors and gates of entrances and exits to secure buildings Answered alarms and investigate disturbances
Monitored and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences Patrolled industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Security Guard, 06/2022 to 11/2022
GardaWorld Security Services
Locked doors and gates of entrances and exits to secure buildings Answered alarms and investigate disturbances
Monitored and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences Patrolled industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Call Center Representative, 02/2022 to 05/2022
Kwik Trip – Milwaukee, WI
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Processed debit and credit card and electronic check payments. Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Streamlined call flow processes for more efficient response times and increased productivity. Security Guard, 06/2021 to 11/2021
Titan Security
Locked doors and gates of entrances and exits to secure buildings Answered alarms and investigate disturbances
Monitored and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences Patrolled industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Tax preparer, 01/2020 to 04/2021
Liberty Tax
Prepared and assisted clients as needed to complete tax returns for individuals to ensure that their taxes were updated
Computed taxes owed or overpaid, using machinery and or personal computers and completed entries on forms
Answered phones pertaining to tax related questions or concerns from clients. Security Guard, 05/2019 to 07/2020
ALLIED UNIVERSAL
Locked doors and gates of entrances and exits to secure buildings Answered alarms and investigate disturbances
Monitored and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences Patrolled industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Education
Certification: Pharmacy Technician, 08/2012
Milwaukee Career College - Milwaukee, WI
Contact this candidate