Project Management Operations Manager
Resume:
Henry B Valenzuela Zamora
L EADERSHIP AND TALENT DEVELOPMENT SPECIALIST
Profile
• Passionate Learning and Development professional dedicated to developing individuals’ knowledge and skills
• Coaching, emotional intelligence, leadership skills, bridge planning, financial analysis and data analysis focused on continues improvement and learning content developer
• 5 years of experience in regional positions overlooking the LATAM region including but not limited to Colombia, Mexico, Nicaragua, Panama, Unites States, Canada, Philippines and India.
• Project Management and Six Sigma Yellow Belt Diploma from Oxford University
Employment History
Operations Manager, Impact Hub Managua
Managua, Nicaragua
SEPTEMBER 2 023 — DECEMBER 2023
• Executing and overseeing development programs of social interest in vulnerable areas of society
• Collect data and create data analysis reports internally and for clients showcasing social impact and benefits of programs Training and Quality Manager, Webhelp Nicaragua
Managua, Nicaragua
AUGUST 2 022 — MARCH 2023
• Organizing and overseeing training programs (both outsourced and in-house), quality assurance processes, planning regular employee performance evaluations, conducting skills gap analyses, monitoring and reporting on turnover rates, developing employee retention programs and team-building activities.
• Supporting the continuous improvement processes conducted root cause analysis and creating bridge plans.
Senior Talent Development Director, Support.com
Remote - Managua, Nicaragua
MARCH 2 021 — DECEMBER 2021
• Organizing and overseeing individual and team training programs
(both outsourced and in-house)
• Planning regular employee performance evaluations, conducting skills gap analyses, monitoring and reporting on turnover rates, developing employee retention programs and team-building activities
• Performing benchmark research on compensation and benefits, onboarding new hires. Coach employees and act as their consultant regarding learning and development activities
Details
Miami, Florida
ad5wrk@r.postjobfree.com
Links
Skills
Initiative, Critical analysis and problem
solving
Flaxibility and adaptability
Fast learner
Leadership and team building
Self motivated
Conflict Resolution
Ability to Multitask
Time Management
Adaptability
Ability to Work Under Pressure
Microsoft Office
Advanced Excel and Data Analysis
Project Management
Yellow Six Sigma
Languages
Spanish
English
Leadership Development Program Manager Americas, Sitel Group Nicaragua, Managua, Nicaragua
JULY 2015 — DECEMBER 2020
• Assessing, designing, developing, implementing and measuring of on-going leadership development programs, processes and initiatives. Focused on strengthening the competencies of current leaders and identifying/developing future leadership talent.
• Facilitating training and mentoring for trainers, coaches, managers and directors.
• Developing, implementing and delivering of global learning solutions. Deployment of senior management development programs in the near shore region.
• Managing the Learning Manager system ensuring that all leaders kept their learning plan above 80% completion and below 15% margin and 95% of certifications achieved for all new coaches and learning specialists in Mexico, Panama, Colombia and North America from September 2015 to December 2020.
Learning and Development Manager, Sitel Group Nicaragua, Managua, Nicaragua
MAY 2010 — JULY 2015
• Leading and directing learning culture vision. Supporting business strategy for site. Develop and implement training programs. Being an effective business partner to the global learning team, supporting the development, implementation and delivery of global learning solutions.
• Recruiting, hiring, training, managing, appraising and developing a team of trainers to enable them to progress effectively. Provide direction in finding creative solutions for the training and development of people, throughout a variety of different learning methods including mentoring and coaching.
Learning Specialist, Sitel Group Nicaragua, Managua, Nicaragua FEBRUARY 2021 — FEBRUARY 2021
• Providing Product and technical support training to new hired associates.
• Observing, tracking progress of new hires.
• Providing coaching and motivation
Customer Service Representative, Sitel Group Nicaragua, Managua, Nicaragua
JANUARY 2009 — MAY 2009
• Providing customer service and technical support to customer in USA.
• Achieving over 90% in Quality and 4.5 in Customer Satisfaction out of 5
Administrative Assistant, Muebletex S.A., Managua, Nicaragua OCTOBER 2007 — NOVEMBER 2008
• Coordinate suppliers’ orders with counterparts in China.
• Processing productions orders and coordinate deliveries to clients in North America.
• Manage logistics of imports and exports.
Store Manager, Hudson s Convenience Store, London, England, UK APRIL 2003 — AUGUST 2007
• Managing Financials, Providers and Client realtions Education
Postgrade, Universidad Centroamericana, Managua, Nicaragua OCTOBER 2000 — DECEMBER 2000
• Post grade in Consecutive and Instant interpreting both English- Spanish and Spanish-English
Bachelor s Degree, Universidad Centroamericana, Managua, Nicaragua FEBRUARY 1992 — DECEMBER 1996
• Bachelor’s Degree in Translation in reference to English
• Teaching English as a Second Language
• Social Studies School
Business Studies, Universidad Centroamericana, Managua, Nicaragua FEBRUARY 2000 — DECEMBER 2002
• Completed 3 years of business administrations studies
• Completes courses such as Accounting, Financial analysis and Project Management.
Extra-curricular activities
Interpreter at Baptist Medical Mission, Managua, Nicaragua JUNE 1993 — JUNE 1998
Volunteer Interpreter
Interpreter at Feed the Children, Managua, Nicaragua JULY 1995 — AUGUST 1996
Volunteer Interpreter
Interpreter at Presbyterian Medical Mission, Managua, Nicaragua AUGUST 1997 — AUGUST 1998
Volunteer Interpreter
References
Humberto Sequeira from Endries International, Inc, Staff Product Coordinator
ad5wrk@r.postjobfree.com · 281-***-****
Jonathan Lobo from BJS, Overnight Manager
ad5wrk@r.postjobfree.com · 305-***-****
Daniela Siremberg from IDT Biologika
ad5wrk@r.postjobfree.com · +49-177-***-****
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