Data Entry Clerk

Angelo Evangelista

**** * ****** **** ** Queen Creek, AZ. 85142 Ph. 480-***-****

Email: ad5wqk@r.postjobfree.com

Professional Summary: Lead document administrator offering excellent communication and computer skills. Ability to meet deadlines and work with a high level of multicultural awareness and adaptability.

Skills:

●Team Lead

●Training/Coaching

●Project Coordination

●Documentation Expertise

●Strong Audit Reporting and Data Entry Experience

●Clear oral/written communication

●Microsoft Office expertise

●Professional phone etiquette ● Organizational skills

Work Experience:

Randstad/Wells Fargo – March 2024 – Current

Sr. Fraud Specialist

ATM Credit Card Claims team - Debit Card Fraud Investigations - Sig Fraud team

Approving or denying claims by reviewing multiple different systems (4 max)

Claims management system, working in queues. Heavily based off production environment. Working in the fraud & claims department, specifically working with signature fraud on customer’s debit cards. Review notes passed along from other departments and the customer’s spending history to either confirm/deny a refund.

Insight Global/Amazon Freight’s LTL – Aug 2023 – Jan 2024

Transportation Specialist

Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur

Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches. Your calls will be monitored and recorded for training and compliance purposes.

Support workload surges and/or weather-related operations as needed to include working additional overtime during designated high-volume peaks

Use internal systems to gather data from multiple sources to support daily execution and reporting on a daily, weekly, monthly and quarterly basis (WIMS, FMC, YMS, AAP).

Help write standard work for both the internal team as well as field teams.

LHH/Satellite Healthcare – Mesa AZ – Sep 2022 – March 2023

Patient Placement Coordinator

Serves as a main point of contact for patient referral sources from hospitals or other dialysis centers. Review medical records sent by referral sources and routed to Satellite dialysis centers. Acts as a liason between our centers and referral sources by providing updates on patient chair times or requesting additional medical records from the referral source

American Express - Phoenix, AZ/Virtual - May 2022 – Aug 2022

Account Protection Services/Fraud

Helping with American Express members with cases due to fraud activity on their accounts by verifying if the charges are fraudulent or not. Sending out replacement cards if the member’s accounts have been compromised due to fraud charges.

Aveanna Medical Solutions – Chandler, AZ June 2016 - May 2022

Authorization Lead

Creating workflow for team and delegating daily tasks, communication between all involved parties to ensure patient receives prescribed therapy equipment/supplies, review all proper documents to verify compliance, monitor authorization requests, research and resolve billing issues and escalations, attend multiple meetings with leadership

Healthways - Chandler, AZ February 2007 - March 2016

Lead Data Processor

Review program utilization files sent by locations by email or by uploaded to the data management system, Modified either excel or text utilization files to be uploaded to the database via web portal, respond to emails and phone calls from affiliated locations or Account Management regarding inquiries or issues, research, resolve and reconcile location's activity that may have been denied based on processing errors or data inaccuracy, research and investigated possible fraudulent activity, help lead, support and answer questions from contracted employees

Westland - Phoenix, AZ May 2004 - August 2006

Customer Service Specialist

Answered customer and Vendor questions via phone calls or by email in regards to Boat Covers and Bimini tops, communicated with vendors regarding shipping and receiving orders, created RMA's for products to be returned, helped review returned products with the design team to make sure products were created correctly

IKON Office Solutions – San Francisco, Ca/Tempe, AZ July 2001 - May 2004

Order Coordinator

Reviewed contract documents from Sales Rep. after having clients sign agreement for buying, leasing or renting Ikon copiers and fax equipment, Input orders to access database after contract document approval, work with credit approvals process, verify equipment stock, coordinated with warehouse to check status of orders, track deliveries for clients, worked with billing department in regards to client invoices, communicated with sales team with regards to deliveries

Gamelink, INC. - San Francisco, CA September 1998 - May 2001

Data Order Specialist

Uploaded all the orders created by customer service or from online to an access database, reviewed and contacted banks to verify if Credit Card used during purchase where valid, printed invoices for orders ready to be shipped out by the shipping and receiving team, assisted customer service reps with phone calls, emails and online orders

Education:

Phoenix Quest Center – 2011 – 2019 Chandler AZ.

1st Degree Black Belt – certified Instructor, Trainer, coach.

Abraham Lincoln High School – 1991-1994

San Francisco, CA High School - General Education

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