Business Administration Customer Service

Geovanny Patino

773-***-**** Chicago, IL *****

www.linkedin.com/in/geopatino ad5wqd@r.postjobfree.com

Summary

Charismatic bartender successful at consistently delivering the highest quality service. Fast worker who always goes the extra mile to sell more, create relationships and keep customers happy and comfortable.

Education

Master of Business Administration / Finance 12/2023

University of Illinois at Chicago (UIC)

GPA 3.8/4.0

Bachelor of Science in Management 05/2021

The University of Illinois at Chicago (UIC) - College of Business Administration Chicago, IL.

Related Coursework: Training and Development, Operation Management, Customer Experience Management

GPA 3.78 /4.0

Certificates

Basset Certified

SERV Safe Food Handler Certified

Skills

Strong communication skills: Spanish and English

Time and task management.

Proficient in mixology

Team building

Exclusive customer service

Experience

Sugar Factory, Chicago, Illinois

Bartender 03/2023 – 02/24

Prepared alcoholic and non-alcoholic beverage for bar with a friendly and professional attitude and behavior

Exhibited exceptional customers service expressed that satisfies all guests.

Assessed the customer and guest needs and preference, as well as to make recommendations for upsell.

Adhered to alcohol portion control standards.

Ensured accurate accounting and collection of payment (or tickets) for products and services rendered.

Followed specific job duties in opening/closing and side duties.

Thorough knowledge of beverage menu descriptions, abbreviations, drinks and mixed recipes

Prepared and maintained stock and bar on daily basis, and when having private parties of 30+ invitees.

Communicated effectively with peers, supervisor and subordinates.

Exhibited a positive, enthusiastic attitude committed to a teamwork effort.

Responsible for channeling any customer concern or complaint to management immediately.

Excellent awareness of job-related safety hazards, and knowledge with proper safety and processes procedures, particularly with serving alcohol with age verification

Maintained workstation in compliance with health and sanitation codes.

Ensured compliance with health and safety codes and policies.

Richard Sandoval Restaurants, Chicago, IL

Bartender 03/2019 - 2021

Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude.

Successfully bartend private parties of 200+ invitees while attending regular customers.

Processed customers’ purchases made via cash, credit, or debit.

Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

Worked on a team to prepare and organize the workstations prior to the start of the shift.

Prepared pre-mixed beverages for buyouts and private events with 600 guests.

Allocated time management efficiently working 15-25 hours while enrolled as a full-time student...

Maintained organization of coolers to help improve time efficiency and proper inventory.

Check-in delivered inventory and transfer them into the cooler.

Highlight: Promoted to Bartender from Line-cook, 03/2019.

Castle Credit, Chicago, Illinois 06/13/2022 – Present

Treasury Specialist

Supports Wire ACH processing and settlement of Treasury payments including settlement of interest payments, and intercompany loan payments.

Analyzes company fees, finds trends, and recommends changes to reduce fees.

Checks for accuracy in reports, figures, and payment posting.

Updates financial records via accounting software.

Enters debits and credits into software applications and databases accurately.

Receives and records vouchers, cash, and checks.

Manages and distributes customer payments into different draws.

Funds over 30 dealers in a daily basis including Ashley Furniture Homestore, Kevin Jewelers, and Big Sandy Superstores.

Creates fund reports to be distributed and e-mailed to dealers.

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