Customer Service Project Management
Resume:
C. Kwesi Anekwe
Passionate, reliable, and attentive customer service professional with over 2.5
years of military experience in operation support, conflict resolution promotion, project management, as well as record keeping of government contracts
710 Brice Road
Reynoldsburg, OH 43068
********@*****.***
EXPERIENCE
United States Air Force Reserves, Wright Patterson AFB, OH
— Administrative Analyst
August 2017 - PRESENT
● Administer daily program operations and develop innovative ways to increase efficiency in systems.
● In and Out process members of unit
● Calculate Active Duty points for retirement
● Create and maintain accuracy of personnel records
● Process documents needed to support awards and decorations UPS, Columbus, OH — Package Handler
December 2018 - November 2019
● Ensuring delivery of packages to alloted destinations
● Assembly and sealing of packages
● Load and unload packages from delivery trucks
FedEx, Whitehall, OH — Delivery Driver
November 2019 - October 2020
1. Deliver packages to residential and business locations 2. Administer communication skills needed to ensure the customers a pleasurable experience
3. Use of multitasking skills to operate navigation tools while preparing packages
OhioHealth, Columbus, OH - Host/Dietary
February 2021 - June 2022
1. Deliver curated meals to patients and correctly identify nutritional outliers and needs
2. Communicate and plan with dietary and kitchen staff about changing menus and patient diets
3. Provide customers with excellent patient care creating a more enjoyable hospital experience
JP Morgan Chase, Columbus, OH - Fraud Specialist
November 2022 - Present
SKILLS
Proficient use of Microsoft
Office Programs
CPR/First Aid Military
Certified
Excellent communication
skills and problem solving
abilities with a focus on
customer relations
AWARDS
Basic Military Course, 8
weeks, San Antonio, 2018
Administration Apprentice
Course, 1008 Hours, Keesler
AFB, 81st Training Group
CBT Certifications (computer
based training)
National Defense Service
Medal, Air Force Training
Ribbon, 2018
United States Air Force, Air &
Space Achievement Medal,
2023
1. Determine customer needs and provide appropriate solutions through relationship building
2. Approach problems logically and with good judgment to ensure the appropriate customer outcome
3. Make appropriate decisions on behalf of the customer quickly and effectively
EDUCATION
Walnut Ridge HS, Columbus, OH — High School Diploma September 2013 - June 2017
Columbus State Community College, Columbus, OH —
Associate of Science
Expected Graduation: December 2026
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