Customer Service Business Intelligence

DENNIS THOMPSON II

Woodbridge, Virginia *****

571-***-**** - ********@*****.***

PROFESSIONAL SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

SKILLS

Manage Contracts

Inventory

Dispatcher

Chrome

Microsoft

Logistics

Cheetah Routing Editor

Operating cranelike machine

Business Intelligence

Outlook

Customer Service

Strategic Planning

Power BI

Computerized Maintenance

Management

Fueling machine's "Podzilla" and

Forklift as well as trucks

Delivery Driving CDL B

Routing Delivery Services

Change tires on trucks and Podzillas

Marketing Management

Shift Coverage

Time Management

Team Motivation

Training

Staff Management

Staff Training

Customer Relationship Management

Staff Supervision

Project Management

Maintain equipment systems

Greet Guests

Order Supplies

Manage Budgets

Hiring and Training

Evaluate employees

Assist Customers

Directing Team Members

Money Handling

Hydraulics

Equipment Maintenance and Repair

Maintenance

Hydraulic Systems

Fuel Systems

Parts Replacement

Vehicle Inspections

Automotive Mechanics

Preventative Maintenance

Snow Removal

Equipment Operation

Groundskeeping

Leaf Removal

Grounds Maintenance

Lawn Care

WORK HISTORY

12/2021 to Current Assistant Manager

PODS Enterprises – Manassas, VA

Supervised day-to-day operations to meet performance, quality and service expectations.

Operating forklift and Podzilla (cranelike mechanism) Parts Inventory

Logistics

Cheetah Routing Editor

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Developed and implemented Logistics KPI's to measure performance and identify areas of improvement

Resolve complex Logistic issues promptly and effectively, minimizing disruptions to operations

Dispatched drivers for multiple routes and makes adjustments to maintain daily operations accordingly

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

directing day-to-day supervision of a storage center and associates, assist the Market Manager in meeting customers' expectations, and maintaining all OSHA and preventative maintenance programs for the storage center. Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Resolved mechanical issues using both technical and manual skills. Assembled and disassembled equipment to perform repairs and maintenance. Identified mechanical problems and determined best solutions for correction. 08/2015 to 09/2021 Lead Driver

PODS Enterprises – Manassas, VA

Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.

Coordinated with drivers to organize timely pickup and delivery. Counseled drivers on violations of company policy or service standards to improve performance.

Addressed driver communications and provided required data to drivers. 08/2017 to 03/2020 Security Officer

Bear Security – Woodbridge, VA

Worked concerts, County Events (Prince William County and Montgomery County)

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Conducted regular patrols of key areas to spot and control security concerns. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Reported suspicious activities and persons to law enforcement. 03/2006 to 04/2015 Class B CDL Truck Driver

PODS Enterprises – Manassas, VA

Maintained clean driving record, adhering to State laws and safety standards. Navigated complex routes without use of GPS or wayfinding in areas of low signal.

Skilled in operation of automatic and standard transmission vehicles. Skilled driving in poor weather conditions.

EDUCATION

Business Management

Virginia State University - Petersburg, VA

06/2003

C.D. Hylton High School - Woodbridge, VA

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