Office Manager

DH

DANIELLE HOLLENBECK

ad5wm3@r.postjobfree.com 443-***-**** Sparrows Point, MD 21219

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and patients and identifying opportunities for improvement. Office Management

Accounts Payable/Receivable

Microsoft Office

Patient Relations

Staff Hiring

HIPPA

OSHA

Spannhake Orthodontics Towson, MD

Office Manager

01/2017 - Current

Orchestrated seamless patient experiences by efficiently handling incoming and outgoing calls, and facilitating smooth communication among office staff, enhancing overall patient satisfaction.

Spearheaded billing and accounts receivables processing, maintaining financial accuracy and contributing to improved cash flow, ultimately benefiting the financial health of the orthodontic practice. Demonstrated unwavering commitment to patient privacy by strictly adhering to HIPPA guidelines, creating a secure and confidential environment that instills trust among patients.

Exhibited exceptional multitasking abilities, consistently handling high call volumes with precision, minimizing patient wait times, and optimizing the overall efficiency of the front desk.

Proactively managed work scheduled, adapting to the changing staff levels and expected workloads, resulting in optimal staffing levels and enhanced team productivity.

Played a pivotal role in the maintenance of the lab cases, collaborating with external labs, sending RX forms, and efficiently tracking cases, contributing to the timely completion of treatments and a positive patient experience. Implemented meticulous supply of chain management, consistently maintaining optimal office supplies inventory levels, resulting in cost savings and uninterrupted office operations.

Fostered a positive work environment by overseeing staff relations, addressing concerns, and prompting a collaborative atmosphere, leading to increased employee satisfaction and retention.

Big Smiles Mobile Dentistry Baltimore,

MD

Team Lead

10/2014 - 12/2016

Led and motivated a dynamic team of dental professionals, fostering a collaborative work environment that resulted in a 15% increase in team productivity and efficiency.

Implemented strategic dental procedures in school learning environments for children to receive proper dental exams.

Summary

Skills

Experience

Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Trained new staff in relevant processes and procedures. Performed daily maintenance of dental equipment on sight. Reviewed all charts were written and signed by dentist before sending to main office to close out the work day.

Nottingham Dental Care Nottingham,

MD

Dental Assistant

06/2003 - 10/2012

Assisted the dentist in various dental procedures, demonstrating exceptional chairside efficiency and precision, contributing to a 25% reduction in patient procedure times.

Implemented proactive infection control measures and maintained strict sterilization protocols, ensuring a consistently hygienic and safe environment, and surpassing health and safety standards. Established rapport with patients, providing empathetic chairside support, and effectively communicated post-treatment care instructions, resulting in a 15% increase in patient compliance and overall satisfaction. Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.

Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices. Took digital X-rays of teeth using radiographic equipment. Kept accurate records of dental treatments provided for each patient's visit. Medix Towson, MD

Certificate in Dental Assisting

05/2003

The Catholic High School of Baltimore Baltimore, MD High School Diploma

05/2000

Education and Training

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