Customer Service Data Entry

RISSELL HILLIARD

*** ********** **** ********** ** 27571 252-***-**** ***************@*****.***

PROFILE

Experienced customer service representative who has developed the necessary skills for exceptional productivity in a workplace. Profoundly sorted out, relational, and exceeds expectations in quick paced situations. Snappy student, trustworthy, moral, idealistic, and focused on serving others. Thorough and proficient in finishing ventures, while likewise ready to perform various tasks adequately.

SKILLS

-Strong communication skills, both verbal and written.

- Excellent phone etiquette and the ability to handle high call volumes.

- Proficient in using computer systems and navigating multiple software applications.

- Attention to detail and accuracy in data entry and record keeping.

- Ability to work well in a fast-paced environment and handle stressful situations professionally.

- Knowledge of medical terminology

EXPERIENCE

PRODUCTION OPERATOR

Bridgestone Rocky Mount, NC 2021 - PRESENT

Set-up, operate, maintain, and troubleshoot manufacturing production equipment.

Move, pack, and sort raw materials or finished goods.

Monitor the quality of output to identify, discard, or re-manufacture faulty products.

Maintain accurate daily production records.

Other duties as assigned.

OSD Packaging Operator

Thermo Fisher Greenville, NC 2020 - 2021

Operate, recognize, and remedy quality problems, and perform changeovers and cleanups as required.

Perform packaging line operation, including operating/monitoring equipment, inspection, hand cartooning or packing, labeling, palletizing, cleanup, hopper filling, and other duties as required.

Assist in Line Clearances between batches, follow cleanup sheet directions, follow verbal orders or requests from group leader/supervisor, and perform other duties as required.

Adjust functional parts of equipment and control instrumentation. Install or replace worn or faulty components for equipment performance restoration or improvement. Test equipment performance and record all data.

Participate in PPI (Practical Process Improvements), Lean and Continuous Improvement activities including 5S activities.

Follow quality standards in accordance with company policy.

Communication Services Specialist

Xerox Call Center Charlotte, NC 2016 - 2020

Manage large amounts of inbound and outbound calls in a timely manner using cisco telephone system.

Follow communication “scripts” when handling different topics.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Data collection and data entry

Provide outstanding customer service and support, addressing inquiries and resolving issues.

Adhere to established protocols and guidelines while maintaining confidentiality.

EDUCATION

Bachelor of Arts; Major: Marketing; Minor: Informational Technology

Elizabeth City State University

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